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Currency is changing the real price!

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Kiril(@kiril)
3 Posts
Customers
July 16, 2022, 14:22

Hello, I have an issue with this plugin. Sometimes randomly the orders have their prices mest up. Exmp. my product cost 30 euros or £25.62 and it changes when you access it from different countries. But in some orders, the same product costs 25.62 EUROS and I'm losing money this way. However, the shipping is accurate every time. Can you guys help me out?

 

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 18, 2022, 10:27

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Do you use third-party plugins to change prices? (discounts, additional options, synchronization, custom
delivery, etc.)

#2
Kiril(@kiril)
3 PostsTopic Author
Customers
July 18, 2022, 13:26

No, I don't think so. I updated the license. You can check now.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 19, 2022, 11:07

hello

Ok!

please  disable  this  third-party plugin  - https://c2n.me/4gbiuvS.png - and  do a test

My test - https://c2n.me/4gbj3vb

#4
Kiril(@kiril)
3 PostsTopic Author
Customers
July 23, 2022, 13:38

Hello again, I reached out to the other plugin, but they said everything is ok. Today someone ordered products that don't have the plugin option (to enter a name or country) and still it had the wrong pricing (less than normal). Can you double-check to confirm where are these prices coming from?

https://prnt.sc/fltsBHfQ4dgc

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 25, 2022, 11:12

Hello

Oh sure! As I wrote above, this third-party plugin conflicts with the currency converter, this causes double price conversion

if you disable these third party plugins everything will work fine

Read  this  please - https://currency-switcher.com/woocs-labs

#6