Quote from Pablo Borysenco on December 4, 2023, 10:59

Hello

Please  drop  me  exact  link to the  issue( to  your  site)

Quote from mehdiafzali87 on December 5, 2023, 04:30

www.tihoo.ca

https://tihoo.ca/?currency=USD

I have a currency exchange on my website. Customers can order in USD or CAD. CAD is the main currency.

Last week I received an order from a customer from US and found that this error occurred. Besides that, I found that when a customer tries to change the currency, my website doesn't work well and it needs to refresh twice to load everything in order!

Quote from Pablo Borysenco on December 5, 2023, 11:04

Hello

What plugin version number are you using?

Are you using JS optimization?  OR  Have you customized the plugin code?  The thing is that I don't see the initialization of some very important JS variables

Quote from mehdiafzali87 on December 6, 2023, 03:57

I am using

FOX - Currency Switcher Professional for WooCommerce Settings | Documentation | Go Pro! | Deactivate

Currency Switcher for WooCommerce that allows to the visitors and customers on your woocommerce store site switch currencies and optionally apply selected currency on checkout Version 1.4.1.5 | By realmag777 | View details

I am not sure, but I know my site developer customize some JS to make it faster! it might be that!

I am also using

Jetpack Boost My Jetpack | Settings | Deactivate	Boost your WordPress site's performance, from the creators of Jetpack Version 2.0.2 | By Automattic - Jetpack Site Speed team | View details	Enable auto-updates
There is a new version of Jetpack Boost available. View version 2.2.0 details or update now.

Quote from Pablo Borysenco on December 6, 2023, 10:47

Hello

then you should remove these cosomizations for the test.

And check options - https://share.pluginus.net/image/i20231206104606.png and  https://share.pluginus.net/image/i20231206104633.png

Do you use a third-party plugin to calculate taxes?

Quote from mehdiafzali87 on December 9, 2023, 17:20

Here you can find a list of plugins I am using on my website:

 

1. Classic Editor - Enables the WordPress classic editor and the old-style Edit Post screen with TinyMCE, Meta Boxes, etc. Supports the older plugins that extend this screen.
2. Currency Switcher Professional for WooCommerce
3. FOX - Currency Switcher Professional for WooCommerce
4. Jetpack
5. Jetpack Boost
6. Jetpack Protect
7. Kirki Customizer Framework
8. The Ultimate WordPress Customizer Framework
9. Konte Addons
10. LiteSpeed Cache
11. MailPoet
12. MC4WP: Mailchimp for WordPress
13. Ninja Forms
14. Slider Revolution
15. Soo Wishlist
16. WCBoost - Variation Swatches
17. WooCommerce
18. WooCommerce Payments
19. WooCommerce Shipping & Tax
20. WooCommerce Stripe Gateway
21. WP Menu Cart
22. WPBakery Page Builder
23. Yoast SEO

Quote from Pablo Borysenco on December 11, 2023, 11:04

Hello

Please  disable  these  plugins - https://share.pluginus.net/image/i20231211110342.png - and do a test

Quote from mehdiafzali87 on December 13, 2023, 05:05

I deactive all those plugins and it is still the same! When some one pay $100 in USD it gives me $100 CAD!

Also in order notes I see following notes in order;

A payment of C$ 23.00 CAD was successfully charged using WooPayments  (While it should be USD!)

Fee (3.9% + C$0.30): C$-1.20

● Base fee: 2.9% + C$0.30

● International card fee: 1%

Net deposit: C$21.80 CAD

 

Quote from Pablo Borysenco on December 13, 2023, 13:13

Hello

Ok! Is this just one incident or is it a recurring error?

Does the error only occur when paying by card?

Quote from mehdiafzali87 on December 15, 2023, 04:02

It happens when a customer pays with a credit card. Google Pay doesn't have this issue and it works properly.

 

I am not sure, but it seems that the currency exchange plugin doesn't work properly. I have CAD as the main currency and USD as the other one. It happens when a customer does not change the currency to USD manually. It seems that the amount that the customer has to pay is deducted from his account in USD and it is paid to me the same amount in CAD. (1.00 USD = 1.36 CAD)

Also, the currency exchange plugin doesn't realize the customer's location and doesn't change automatically. so this happens when a customer from US does not change the currency to USD manually!

Quote from Pablo Borysenco on December 15, 2023, 11:32

Hello

does your payment account (bank) allow you to accept payments in other currencies?

Looks like you're using Stripe

Can you drop me  wp-admin access  - https://share.pluginus.net/image/i20230222134241.png ->  https://share.pluginus.net/image/i20230222134615.png - I  will  check  settings OR  drop me  screenshot  of the  plugin(FOX) settings

the currency exchange plugin doesn't realize the customer's location  -  Please read  this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me

Quote from mehdiafzali87 on December 18, 2023, 04:52

My banking account accepts USD as I am in North America.

 

Sent you the access Info

Quote from Pablo Borysenco on December 18, 2023, 14:21

Hello

settings seem ok

Can I make several test payments? - https://c2n.me/4jZ2pQj.png

Quote from mehdiafzali87 on December 18, 2023, 17:24

Sure

Quote from Pablo Borysenco on December 19, 2023, 14:45

Hello

Unfortunately I didn't pay attention to this earlier

Please disable this functionality - https://share.pluginus.net/image/i20231219144152.png - and  do  a test. Two currency converters will never work correctly