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currency converter not being displayed at all

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
ringdal(@ringdal)
4 Posts
Customers
November 9, 2020, 16:33

Hi

I bought your product and it is not working at all. Nothing works even though all has been added as should in settings. Product is not visible on desktop, notepad nor mobile.

Nothing is showing and nothing is working at all, not the menu items, no conversion. As if it had not been installed.

I have worked with wordpress for 20 years so I know what I am doing and I have setup hundreds of wordpress sites and never seen anything not working after I try to figure out what is going on. So this is a first time for me. So I need help asap as I am trying to launch a site and I would like to take all regarding my site in a private ticket not a public one.

 

Maria

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 10, 2020, 12:06

Hello Maria

Please  try to watch a  video - https://currency-switcher.com/video-tutorials#video_1

If  no  luck - drop  me  wp-admin  access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png - I will  check  it

 

#2
ringdal(@ringdal)
4 PostsTopic Author
Customers
November 11, 2020, 10:10

Hi again

I need help fixing the plugin as it is not working on my site. There must be some bug or something.

Maria

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 11, 2020, 12:11

Hello

Please  check your access - https://c2n.me/49MkQOf.png

As I can see my plugin is not activated on your site

 

#4
ringdal(@ringdal)
4 PostsTopic Author
Customers
November 11, 2020, 12:37

Hi

did you bother to login ????

The plugin IS ACTIVATED AND NOT WORKING. LOGIN TO THE SITE - I PROVIDED YOU WITH THE CREDENTIALS. Then you will see the plugin IS activated and not working.

 

Maria

#5
ringdal(@ringdal)
4 PostsTopic Author
Customers
November 11, 2020, 12:56

Hi

I think we had some misunderstanding. I think you meant to say user and not plugin in your last mail. I can see I gave you wrong username, but the password is correct. Sorry about this. I have corrected the username.

with kind regards

Maria

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 12, 2020, 11:46

Hello Maria

 I think you meant to say user and not plugin - no. I was not wrong( https://c2n.me/49NhcRj.png ). For some reason, you disabled the plugin for almost all pages

My  test  - https://c2n.me/49Nh8ju  - It looks like everything is working correctly.  Or am I testing something wrong?

#7