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Currency conversion being applied twice

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Guy(@guy)
6 Posts
Customers
February 2, 2021, 13:48

Hi,

We have an issue where the currency conversion is being applied twice.

We have one particular order where the following has happened.

£14,500 x 1.38 = $20,020 x 1.38 = $27,613.80

Is it possible another plugin is applying a conversion before/after WooCommerce Currency Switcher?

The order looks like this:

Order

And the Settings are as follows:

Many thanks,

#1
Guy(@guy)
6 PostsTopic Author
Customers
February 2, 2021, 16:41

Hi there,

I've now added the purchase code to this request. Please let me know if you require any further information to process this support ticket as it urgent.

Many thanks

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 3, 2021, 11:18

Hello

This can happen if you are using third-party price change plugins. For example a discount plugin or additional options for a product

Try to deactivate these plugins and do a test

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 3, 2021, 11:19

You can  drop  me wp-admin access - https://c2n.me/43SC6rb.png -> https://c2n.me/42BAoj4.png - I will check  it

#4
Guy(@guy)
6 PostsTopic Author
Customers
February 3, 2021, 11:41

Hi Pablo,

Thanks for the reply, I'm just checking with the site owner to see if we can get you access.

Many thanks

#5
Guy(@guy)
6 PostsTopic Author
Customers
February 3, 2021, 13:13

Hi Pablo,

I've now set you up as Administrator on WP for this site. Please see the private data for login details. Would it be possible for you to take a look?

Many thanks

#6
Guy(@guy)
6 PostsTopic Author
Customers
February 3, 2021, 17:19

Hi Pablo,

Is there any update on this?

Let me know if there's anything I can do to help speed things up at my end.

Many thanks

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 4, 2021, 11:36

Hello

Please  disable  these  plugins  - https://c2n.me/4aONdsc.png + https://c2n.me/4aONo6w.png -  and  do  a  test

#8
Guy(@guy)
6 PostsTopic Author
Customers
February 4, 2021, 14:21

Hi Pablo,

Thanks for your suggestions.

So we've moved everything onto a staging site to test those plugins. I've updated the link in Private data in case you want to jump into a admin and take a look around again.

Advanced Custom Fields PRO

- Deactivating this plugin is not possible for us as it means the basket will become in accessible and the whole is pretty reliant on it. Also, we don't think it's responsible for the error, see below.

WC Fields Factory

- Our tests show that this plugin is the one conflicting with WOO Currency Switcher. When we deactivate the plugin no additional currency conversion is added to our orders and the correct amount is shown.

Is there a solution to this issue that allows us to keep using WC Fields Factory or do we need to remove it?

Many thanks

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 5, 2021, 12:00

Hello

Read  this  please - https://currency-switcher.com/woocs-labs/

Add  wp-admin+FTP  access to  your  site

I'll add this to the adaptation queue

#10