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SupportWordPress&WooCommerce Plugins: FOX - Currency Switcher Professional for WooCommerce (old name is WOOCS)Currencies showing incorrectly

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Currencies showing incorrectly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Lewis(@lewis)

12 Posts

Customers

September 3, 2025, 09:26

Hi. When I use Fox (it is deactivated at the moment) the currency shows incorrectly. I am in France, and it is showing the Euro symbol but with the USD amount. For instance, I have a product that is EUR20 and Fox shows it as EUR24, which is the USD amount. Any suggestions?

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

September 3, 2025, 11:05

Hello

Ok! Please drop me exact link to this product and add wp-admin access to private data - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it

Lewis(@lewis)

12 PostsTopic Author

Customers

September 3, 2025, 11:17

Thanks, Pablo. I will be able to do this later today.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

September 3, 2025, 11:37

OK! After you add the data to the private area, please write a message in this topic something like"Done!" so that I know that the data has been updated.

Lewis(@lewis)

12 PostsTopic Author

Customers

September 3, 2025, 14:30

Done!

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

September 4, 2025, 11:22

Hello Lewis

Unfortunately my plugin is disabled.

I can't do tests on your site because you have another currency converter activated and configured (from woocommerce)

Keep in mind that two currency converters are guaranteed to conflict on your site.

I am getting USD on a Netherlands VPN, instead of EUROs. - I checked, it looks like you haven't set up GeoIP currency switching. Please read this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me

Recommendations:

Please watch this video - https://currency-switcher.com/video#NBEdOjuKDtk

Disable the second currency converter and activate ours

I changed some settings so after activating our plugin you can try to do tests

If the error remains please write to me

Lewis(@lewis)

12 PostsTopic Author

Customers

September 4, 2025, 11:51

Thanks Pablo. I'll take it from here.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts