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Changing between currencies makes website display random prices

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
marko(@marko-4)
4 Posts
Customers
December 11, 2023, 11:19

Hello!

I have a problem with the plugin, let's say for example I have a 10 Euro product in my cart. I change to GBP and then it displays 10GBP (which is wrong), and then when I switch back to Euro, it displays 9.1 Euro, it makes no sense.

You can review this on my website - bitcodes.co

Could you please help me with this?

Thanks!

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 11, 2023, 11:32

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png\

My test - https://share.pluginus.net/video/v20231211113228.mp4 - everything seems to be working correctly

#2
marko(@marko-4)
4 PostsTopic Author
Customers
December 11, 2023, 15:47

Hello! This error seems to only appear on the homepage, please see attached video. I also pasted the license key. - https://imgur.com/a/MTs4pk6

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 12, 2023, 12:23

Hello

This looks like a conflict with a third party plugin. The amount is added to the cart without taking into account the current currency

perhaps this is a third-party plugin that tracks orders

You can drop me  wp-admin access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

Can  I disable plugins/theme  to test?

 

#4
marko(@marko-4)
4 PostsTopic Author
Customers
December 14, 2023, 19:58

Sure, I've added the wp-admin acces now, and I also have another issue.

If I go for example to this product: https://bitcodes.co/product/windows-11-home-oem-key/

My welcome currency is EUR, so I add it to cart with EUR still selected, then I go to checkout and the currency is suddenly switched to USD, but I haven't switched it myself.

Please see this screen recording: https://imgur.com/SzMLhH6

Thanks!

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 15, 2023, 11:16

Hello

This seems to be a problem with the caching functionality

Please turn off the cache on your site and do a test

#6
marko(@marko-4)
4 PostsTopic Author
Customers
December 15, 2023, 21:59

Hello! I don't think I can completely turn off cache, I'm using EasyWP, but I tried clearing all the cache and the problem still persists...

Do you have any solution for this please?

Thanks!

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 18, 2023, 13:50

Hello

Ok!  Can you  drop me  ftp access - https://share.pluginus.net/image/i20230222134241.png ->  https://share.pluginus.net/image/i20230222134615.png - I will do a deeper investigation into the problem.

#8