Change order currency in admin is not working anymore?
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi,
I recently updated your plugin and bought a new version after some time - I was using your previous WOOCS. I found out, that a field in the order details page where I could change a currency of an already existing order is not showing up anymore.
I mean this - https://share.pluginus.net/image/i20220321094020.png
Is this function gone or it's just me having this issue?
Thank you for your help!
Hello
What plugin version number are you using?
I just updated your plugin to v. 2.4.1.3 - the function is visible now, but it's not working correctly.
Currency switchs but the amount stays the same - exchange rate is 1:1 which is not what is set in plugin setting.
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Does this happen with new orders (orders after update)?
Hi,
I put the license key in the private data section.
The issue is still happening even with new orders after the update.
To explain this issue further, I am using 3 currencies - CZK, EUR and USD.
I want to convert from EUR to CZK - the price stays the same, just currency symbol switches. ( 80 EUR -> 80 CZK)
When I try to convert back from CZK to EUR, now the correct rate is used, but the price doesn't get into the original position because of the previous error (80 CZK -> 3,5 EUR)
On the front end, the currency switcher is working right.
Hello
Please drop me ftp access I will fix it
Or in file - \wp-content\plugins\woocommerce-currency-switcher\classes\woocs.php - change this code - https://share.pluginus.net/image/i20231017182758.png
if (!$order) {
Hi,
Beautiful. It's working now. Thank you for your help!
Welcome;)
We will update the plugin with a fix soon
Hello,
The plugin is doing the exact incorrect conversion again, could you please help me with this?
Thank you!
Hello
Please describe this error in more detail.
You can make screenshots of the issue and a link to your site
To explain this issue further, I am using 3 currencies - CZK, EUR and USD.
I want to convert from CZK to EUR - the price stays the same, just currency symbol switches. ( 80 CZK -> 80 EUR)
When I try to convert back from EUR to CZK, now the correct rate is used, but the price doesn't get into the original position because of the previous error.
On the front end, the currency switcher is working right.
Hello
Do you mean on the order page?
This can happen if the order rate was set incorrectly - https://share.pluginus.net/image/i20240308104827.png this field must not be empty and the rate must not be 1 (except if the order was made in the base currency)
Hello,
Yes, I mean on the order page in admin. The order was made in EUR, which is not the base currency, and the rate was 1 for some reason. I could not replicate this issue when trying to make another test order now. So I guess all is good for now.
hello
Ok! If the problem persists, write to me and add wp-admin access and a link to the incorrect order - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
