Support Forum

You need to log-in to create request (topic) to the support

Categories Issue

This support system is for all types of the plugins as for premium versions, so for free ones! If you have premium version do not forget in the private data of the request (!!not in the text of the support request!!) after its publishing insert purchase code please (see green button on the right side) and press Save button.
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hey there,
Our website links directly to categories within our shop (you can choose between, ceramic, porcelain, glass or stone). When someone clicks this from the menu, the filter then only works within that category (which makes sense) however, this is a little confusing because the filter does not show that one of them has "technically" been selected by virtue of being placed directly into that category. So if you were to click the Stone section from the header menu. The filter then has the option to filter out ceramic, glass, porcelain, or stone which makes no sense.


If you click Product at the tops, no issues at all.

If you click any of the dropdowns under product - that is where things get messy.

Hello Alex

By logic this this section should be hidden on the page like, so I can suggest 3 ways:

Hey there,

I really appreciate all the options.  Option two is the quickest and easiest but I have a feeling option 3 is the one I'm looking for.

Can you explain the last option a little more - I'm quite confused but I think it's the correct option.


Its more quick will be if you will provide wp-admin access in private area (see button on the righr side) and I will do it there self, then you will see how its done and understand, because by words I already descibed it

Hey there,

I've provided the requested data. I appreciate the help.


Paste your license key here - ->

The license code has been added! Sorry!


Example  if  you  use  this  shortcode [woof  tax_exclude='pa_type-filter' ]  - filter will exclude this section -

to adapt the shortcode to the current category - [woof  tax_exclude='pa_type-filter'  taxonomies="product_cat:6563" ]   where  6563  is  id of current category"Ceramic " ( )

Is there shortcode in order to have something selected when the page loads?


Do you mean  pre-filtering?

Read  this  please -