Quote from Brain2k on July 29, 2024, 10:53

Hi dear support team,

I had an issue with order where Captured amount was 100x less then reserved amount
i have a question about “WooCommerce Stripe Payment Gateway” about a particular transaction.

I am using “WooCommerce Stripe Payment Gateway”, Version 8.5.2

I am also using “FOX – Currency Switcher Professional for WooCommerce” Version 2.4.1.9

My base currency is set to EUR.

I don't know whom to write support ticket, to Wordpress support or to you, because i don't know which plugin is causing my issue.

Settings “Transaction preferences ->Issue an authorization on checkout, and capture later” is set to TRUE (checked). I can’t even change this settings to automatic capture.

What happened is the customer “bought” a product we are selling, for “286,48 EUR”.
In “Orders” section i saw order status “On Hold”, which is correct, because the funds weren’t captured – it was just reserved.
The next day i changed status from “On Hold” to “Processing”. When i change status from “On Hold” to “Processing” it usually captures all reserved amount, so in particular order it should capture “286,48 EUR” but it actually captured just “2.86 EUR” and the rest was released. So the customer was charged only 2.86 EUR instead of 286,48 EUR. But when i open this order in WooCommerce – > Orders section, it displays as the customer was charged correctly, so “286,48 EUR”.

I only discovered this issue by accident, when i checked my Stripe account. For this order is saw a message: “€2.86 captured, and released the remaining €283.62 to the customer”. So it captured 100x less than it should.

When i checked WooCommerce logs i found out that when i changed status from “On Hold” to “Processing” the “amount” parameter in “capture” command, which was sent from WooCommerce Stripe Payment Gateway to Stripe gateway, changed from “28648” to “286”. So the last two digits were trimmed of.

So the Stripe was sent these parameters, which is NOT CORRECT:

{
"amount": "286",
"expand": [
"charges.data.balance_transaction"
]
}

But instead it should be sent these parameters, which would be CORRECT:

{
"amount": "28648",
"expand": [
"charges.data.balance_transaction"
]
}

Is it possible that your plugin “FOX – Currency Switcher Professional for WooCommerce” Version 2.4.1.9 is the cause of this issue even though my base currency is EUR and the purchase was made in EUR - so there shoudn't be any conversions ?

Can you please help me?

Best regards,

Andrej