Quote from Pablo Borysenco on June 15, 2020, 11:22

Hello

My plugin works correctly with WPML.

If you translated taxonomies using WPML, the plugin should display the correct titles

Read  this - https://products-filter.com/searching-is-slow/

Quote from i.neumann@bezares.com on June 15, 2020, 14:35

They aren't translated, we use fallback, thats the problem we are facing... check the links.

Global english (where the products / taxonomies are located): https://bezares.com/product-family/ptos/allison/
Spanish (products translated, taxonomies with fallback): https://bezares.com/es/categoria-producto/ptos-es/allison-es/
English UK (Fallsback everything): https://bezares.com/en-gb/product-family/ptos-en-gb/allison-en-gb/

It doesnt work on fallback regions.

Quote from i.neumann@bezares.com on June 16, 2020, 09:08

No, its not translated at all, we use fallback, THIS:
https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/

Our page is in 9 languages, if we translate every resource for every language our already BIG database will be 5x its size, the gearbox taxonomy we use to filter would have 20k+ terms instead of 2,5k. It would generate performance issues everywhere.

Thanks,
Igor

Quote from Pablo Borysenco on June 16, 2020, 09:57

Hello Igor

You did not translate these taxonomies

But my plugin must translate these taxonomies.right?

This plugin uses standard functionality to display the name of the term and does not affect the translation

Please disable turbo mode.

Quote from i.neumann@bezares.com on June 22, 2020, 13:17

You did not translate these taxonomies?
NO, THEY ARE ALL IN THE FALLBACK REGION, JUST LIKE MOST OF THE PRODUCTS.

But my plugin must translate these taxonomies.right?
NO, IT SHOULD JUST USE THEM TO FILTER

Turbo mode is disabled but then we NEED to also disable "hide empties" and "dynamic recount" otherwise the page gets unusable...
Without that functionality its not suitable for this usage as you have 1000s of terms with items in just a couple of them.

ANY way to use this plugin with wpml fallback?

We also have a staging website I can give you access.

Quote from Pablo Borysenco on June 23, 2020, 11:58

Hello

This plugin does not affect translation.

My plugin uses the standard and correct way to display names $term->name  and there is no other way

You can  drop  me  wp-admin+FTP access I will  check it.

Quote from i.neumann@bezares.com on June 23, 2020, 13:33

Ok, I just added a admin user for our staging environment and left the FTP and admin user data in the hidden field.

What we cant make work: Filter in fallback regions.

English UK (WORKS - main region): http://desarrollo.bezares.com/product-family/mercedes/
Spain (Doesnt work - Fallback region - ES): http://desarrollo.bezares.com/es/categoria-producto/ptos-es/mercedes-es/

By fallback we mean regiouns that DONT HAVE products or taxonomies but WPML display the main region's one.

I guess its not compatible with WPML fallback feature... if thats the case, will it be?
Is a refund (or change for a plugin thats useful for us) possible?

We did missed the deadlines due to the company being mostly closed during the pandemic.

Quote from Pablo Borysenco on June 24, 2020, 15:42

Hello

Is a refund (or change for a plugin thats useful for us) possible? - Unfortunately, incompatibility with a third-party plugin is not a reason to the refund

I checked the code but can't fix it.  I will write to the WPML developers with this problem

 

Quote from i.neumann@bezares.com on June 25, 2020, 08:35

"Unfortunately, incompatibility with a third-party plugin is not a reason to the refund"

I suggest then to remove the "✔ Compatible with WPML"  info from its description or at least expand its information to correctly inform the partial compatibility... The dynamic recount cant be tested with the free version so there is no way to know its not totally compatible before buying it and the information in its description is misleading.

If making it compatible (THAT would be awesome) or a refund aren't possible, maybe you could switch for a license to a different plugin that is useful for us from your collection as a compromise?
Would that be possible? That way none of us lost the money.

Quote from Pablo Borysenco on June 25, 2020, 11:15

Hello

The dynamic recount cant be tested with the free version - Dynamic recount works fine in the free version

Unfortunately I do not manage licenses. Please look at the private data.

 

Quote from i.neumann@bezares.com on June 30, 2020, 08:43

Ok, what we really want is the plugin to work with fallback.
If its not happening, please let us know what options we get. (check private)

PS.: We can wait if the fix will get here but will take time.

Quote from Pablo Borysenco on June 30, 2020, 12:01

Hello

We are currently negotiating with WPML.

I will write to you as soon as we get the result

Quote from i.neumann@bezares.com on June 30, 2020, 12:08

Awesome, looking forward to it.
Many thanks!

Quote from Pablo Borysenco on July 1, 2020, 12:19

Hello

Ok! Welcome;)

Quote from i.neumann@bezares.com on July 8, 2020, 11:02

Hi there... just wondering if you did any progress on this.

Many Thanks,
Igor

Quote from Pablo Borysenco on July 8, 2020, 11:39

Hello Igor

I am waiting for an answer from wpml.

Quote from i.neumann@bezares.com on July 8, 2020, 12:02

Great, thank you. :-D

Quote from Pablo Borysenco on July 9, 2020, 11:23

Hello

I described the problem to them six days ago. I hope this delay means that they are thinking about a solution

Quote from i.neumann@bezares.com on July 9, 2020, 11:49

Awesome, could you link the support thread so I can bother THEM instead of YOU? :-D