Quote from Pablo Borysenco on March 21, 2024, 11:23

Hello

What plugin version number are you using?

 

Quote from enamuldigital on March 21, 2024, 11:45

WordPress Version 6.4.3
WooCommerce Version 8.6.1
FOX - Currency Switcher Professional for WooCommerce (Free) Version 1.4.1.8
Using LiteSpeed Cache

Quote from Pablo Borysenco on March 21, 2024, 13:41

We can't repeat this error

Please note that the order is always created in the base currency, and you need to switch the order currency in this box - https://share.pluginus.net/image/i20240321134105.png

 

Quote from enamuldigital on March 24, 2024, 09:13

There is no issue with manual order creation. It is working well.

The issue happens when the customer is going to pay by clicking "Pay now" button from their mail, showing the wrong currency on checkout/order-pay page.

 

It is mial: https://prnt.sc/Z1_0VuPWhV4g

It is checkout/order-pay page: https://prnt.sc/Zm2bsXT3WE5y

 

Quote from Pablo Borysenco on March 25, 2024, 10:21

Hello

Please drop me exact link to the issue

Quote from enamuldigital on March 25, 2024, 10:48

I shared screen records and other info on private data.

Quote from Pablo Borysenco on March 25, 2024, 12:47

Hello

Please drop me screenshots of  the plugin settings in advanced tab

Quote from enamuldigital on March 25, 2024, 13:15

Please check https://postimg.cc/56HL9BnY

 

Quote from Pablo Borysenco on March 26, 2024, 10:50

Hello

Please make such a test order for me, I have added the email address to the hidden data

Quote from enamuldigital on March 26, 2024, 11:27

Hi,

I have sent a manual invoice to your mail.

Quote from Pablo Borysenco on March 26, 2024, 17:05

Hello

Please  drop  me  wp-admin access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

Quote from enamuldigital on March 26, 2024, 17:57

I have shared it. Please check.

Quote from Pablo Borysenco on March 27, 2024, 17:46

Hello

Ok! Can I disable plugins/theme to test?

and please add ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

this is a very strange problem I need ftp access to investigate this in more detail

Quote from enamuldigital on March 27, 2024, 18:04

This site has already launched, please don't make any changes on this live site. My client will shoot me :D

Please give me some time. I am uploading it on a staging server and will share everything you need then you will change whichever you need.

Quote from Pablo Borysenco on March 28, 2024, 10:04

Hello

Ok! I only changed the settings of my plugin, but this should not affect the functionality

I'll be waiting for your answer

Quote from enamuldigital on March 28, 2024, 15:57

Hello,

I apologize for keeping you waiting. Thank you for your great support.

I have shared my staging server FTP and WordPress admin info to the hidden data.

You can any change here to fix the issue.

Quote from Pablo Borysenco on March 29, 2024, 17:21

can you check setting of the this site

I can't do the test - https://share.pluginus.net/image/i20240329172137.png

Quote from enamuldigital on March 29, 2024, 17:39

My here is working well.

https://prnt.sc/6br_7BKhOIgR

I have changed your customer's password, Now the email and password are the same.

If you think, you can not test for this reason https://prnt.sc/4vSzib2Ajbl9 you can change Sell to specific countries 

Quote from Pablo Borysenco on April 1, 2024, 13:05

Hello

Please do a test