Quote from Pablo Borysenco on August 29, 2022, 09:25

Hello

Very strange! You bought a license recently but are using an older version of the plugin

please update  the  plugin to latest  version(2.1.2) - https://bulk-editor.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Quote from Jean-Philippe on August 29, 2022, 20:47

Thank you, the update to latest version of bulk editor fixed all the issues ;)

Please advise why my latest version of product filter on the same staging site has an issue to save the settings?  (I have saved license in the secret area)

Settings on live site https://capture.dropbox.com/fZj304aA1P4yjzHz

Settings on staging site which will not save ??? https://capture.dropbox.com/TOyEXx0KyNWZPZlC.  The filter also does not seem to filter correctly.

 

 

 

Quote from Pablo Borysenco on August 30, 2022, 09:20

Hello

You are using an old version of the plugin(WOOF)!

Please  update it - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Quote from Jean-Philippe on August 30, 2022, 09:45

thanks, what version number is the latest?  my current version is 2.2.9.2 and when I download fresh from my theme forest account that is the version which arrive.

Quote from Pablo Borysenco on August 30, 2022, 11:13

Your  screenshot - https://share.pluginus.net/image/i20220830091239.png

2.2.9.2 is  latest version

Quote from Jean-Philippe on August 30, 2022, 17:53

Thank you, any reason then why plugin does not work correctly?  Settings wont save?  I cant match settings on latest version to my old setting I am using on older version of plugin on my live site.

Quote from Pablo Borysenco on August 31, 2022, 09:27

Hello

Read  this  please - https://products-filter.com/lot-taxonomies-settings-page-save-options-doesn-works

Quote from Jean-Philippe on August 31, 2022, 21:06

Thank you.  Are you able to send me Version 2.2.6.4 of product filter in case latest version gives an issue after update? I am sorry I somehow deleted version 2.2.6.4 after download.  Version 2.2.6.4 is very stable on my live site.

Quote from Pablo Borysenco on September 1, 2022, 09:29

Hello

I strongly do not recommend using the old version of the plugin.  We do not support older versions

The best solution is to set up the new version of the plugin

Quote from Jean-Philippe on September 1, 2022, 17:19

ok, I updated to latest version as you suggested, and as previously happened previously I experienced this issue.  https://products-filter.com/lot-taxonomies-settings-page-save-options-doesn-works

My hosting provider did follow the advice in article but it still did not help.  Settings and taxonomies remain broken and the settings do not save.  I am restoring the old version of the plugin from a backup I made before I upgraded to new version so things work again.

Please advise an alternative solution to this issue?

 

 

Quote from Pablo Borysenco on September 2, 2022, 09:29

Hello

Please  update  the  plugin  to latest  version(you can use a  test   site) and  drop me wp-admin+FTP access. I will  check  it

Quote from Jean-Philippe on September 2, 2022, 09:34

Thank you, please check pvt area for FTP details of a test restore site. Scroll to bottom for latest information pasted.

Quote from Pablo Borysenco on September 2, 2022, 10:18

Hello

I made a test. Problem as described here - https://products-filter.com/lot-taxonomies-settings-page-save-options-doesn-works  - Your server has limits on the number of POST values

And it does not depend on the version of the plugin

On the test site, I reduced the number of taxonomies - now everything works correctly

Quote from Jean-Philippe on September 2, 2022, 14:15

My hosting responded with following feedback.

You can check the sites php info: https://mytanklife.com/info.php

max_input_vars

30000

30000

They used advice from  https://products-filter.com/lot-taxonomies-settings-page-save-options-doesn-works  but despite this we have same issue that settings will not save.

Please ask PluginUs how are they determining the value of the POST limits on your server and what is the limit they see?

 

Quote from Pablo Borysenco on September 5, 2022, 16:06

Hello

Can you update your access?

Quote from Jean-Philippe on September 5, 2022, 17:30

I saved a temp login to live site.  Please treat with care.  Thanks

Quote from Pablo Borysenco on September 6, 2022, 11:22

Hello

Everything seems to be working correctly - https://c2n.me/4gyEzjc

Quote from Jean-Philippe on September 6, 2022, 11:30

Thank you.  Is the video clip of my site using version 2.2.9.3 of product filter?  I note current version on live site is still 2.2.6.4 and you say I can safely proceed to update?

regards

Quote from Pablo Borysenco on September 6, 2022, 11:35

Sorry I didn't pay attention to the version

please  drop  me  access  to test  site