BEAR Bulk Editor – Plugin Causing System Issues
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Support notice: Our support team will be on vacation from August 8 to September 3, so response times may be delayed and replies may be irregular.
Dear BEAR Bulk Editor Support,
I purchased your plugin approximately a year ago, possibly earlier, and it has been working well until recently.
I am currently experiencing problems with bulk updates, so I started troubleshooting by disabling most of my installed plugins and then reactivating them one by one to identify the cause.
When I reactivated BEAR Bulk Editor, my entire website went down temporarily and then came back online. This made me concerned that there may be an issue with the plugin or a compatibility problem with my current WordPress/WooCommerce setup.
My current BEAR version is 2.1.6.
Could you please let me know:
- Is version 2.1.6 the latest version?
- Is there a newer version available?
- Are there any known compatibility issues with the latest WooCommerce/WordPress versions?
- Could you please advise how I can safely troubleshoot this issue without risking the website going down again?
I would appreciate your assistance in identifying the cause, as the plugin was working correctly for me previously.
Thank you.
Hello Amer
Thank you for the detailed description, it helps.
- No, 2.1.6 is not the latest version. The current release is 2.2.1. If you bought the plugin on CodeCanyon, you can download 2.2.1 from your Envato downloads page at no extra cost. Please update first, before any further troubleshooting - there is a year of fixes between 2.1.6 and 2.2.1, and some of them are exactly in the bulk update area.
- There are no known compatibility problems between 2.2.1 and the current versions of WordPress and WooCommerce. We test every release against them and we have no open reports of that kind.
- About the site going down when you reactivated BEAR. I would not read too much into it. BEAR is a purely admin-side tool: it loads only when you open its own page in wp-admin. It does not run on the front end, it does not hook into the shop pages, and it does not run anything in the background on activation. So an activated but unopened BEAR has no realistic way to take a site down. What usually happens in that situation is that the fatal comes from another plugin and simply surfaces at the moment the plugin list changes, or the server was still recovering from the previous activation cycle.
The more useful clue is that the plugin worked fine for you for a year and then stopped. Things rarely break on their own, so the most likely cause is something that was installed, updated or changed on the site recently - another plugin, a theme update, or a PHP version bump by your host.
- How to troubleshoot this safely, without touching the live site:
- Create a staging copy (a clone) of your site. Most hosting panels do this in one click, and many hosts offer it for free. Everything below is done on the clone, so the live site is never at risk.
- On the clone, update BEAR to 2.2.1.
- Deactivate everything except WooCommerce and BEAR, then run the bulk update that was failing. If it works, the plugin itself is fine.
- Now reactivate the other plugins one by one, starting with whatever you installed or updated most recently, and repeat the bulk update after each one. The plugin that breaks it will show itself.
- If your host recently changed the PHP version, please tell me which version you are on now. That alone explains a lot of sudden breakages.
If after all this the problem still reproduces on a clean clone with only WooCommerce and BEAR 2.2.1 active, send me the exact steps and what you see, and I will look into it directly.
One more thing you should know: we are moving away from CodeCanyon. New versions of BEAR are published on our own site, and the plugin can now be purchased at https://bulk-editor.com/downloads
As an existing CodeCanyon customer you are entitled to a permanent 30% loyalty discount when you move your license over to our site. If you want it, just reply here and I will send you a personal coupon.