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Base Currency Is Not Showing for All Customers

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Chris(@chrisved_lee-hotmail-com)
32 Posts
Customers
September 18, 2023, 23:20

Hi there,

My base currency is not showing, and instead it's showing the exchanged currency whenever a customer or a fresh guest user visited my site. Could you please help me check on this?

Thank you

#1
Chris(@chrisved_lee-hotmail-com)
32 PostsTopic Author
Customers
September 18, 2023, 23:21

I've added the staging site and temporary access details via private data. Thanks

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 19, 2023, 10:05

Hello

Ok!  Please drop me screenshots of settings of  GEOIP and Welcome currency

#3
Chris(@chrisved_lee-hotmail-com)
32 PostsTopic Author
Customers
September 26, 2023, 21:27

Hi,
Sure, here you go.

Settings of GEOIP = https://prnt.sc/xFPaXumQrm9c

Settings of Welcome Currency = https://prnt.sc/GaEaenOjsYrj

Thanks

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 27, 2023, 10:01

Hello

Your settings:

For visitors (first visit) from China and Malaysia the currency will be CNY

For visitors (first visit) from other countries there will be currency MYR

If the user visits the site not for the first time, the plugin will switch to his latest currency

#5
Chris(@chrisved_lee-hotmail-com)
32 PostsTopic Author
Customers
September 27, 2023, 14:13

Hi,

Noted. I'm not really familiar with GeoIP but may I know if I set it like below:

CNY = China

MYR = Malaysia

Then, whenever any visitor coming from Malaysia will always show MYR and any visitor coming from China will always show CNY, right?

And what would happen if it is set like below:

CNY = China

MYR = China, Malaysia

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 28, 2023, 11:58

Hello

GeoIP  - This only works on the user's first visit

CNY = China  - This currency will be enabled for a user from this country

MYR = Malaysia - This currency will be enabled for a user from this country

Then, whenever any visitor coming from Malaysia will always show MYR and any visitor coming from China will always show CNY, right? - only for first visit

And what would happen if it is set like below:  - If one country is in several rules, the first match will work

#7