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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Plumber(@plumber)
11 Posts
Customers
February 8, 2021, 10:57

Hello,

 

I am using Hotjar, and I can see the users on my site as they navigate. I am noticing that people who have a USA browser are still getting results in ZAR. I have set the autoswitch to show users in the USA the USD.

I also notice that People in Europe are getting ZAR results instead of Euro.

Please advise.

Best regards

Jerome

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 8, 2021, 11:36

Hello Jerome

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Read  this  please - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me/

#2
Plumber(@plumber)
11 PostsTopic Author
Customers
February 8, 2021, 13:43

Thank you, I have updated the license key.

I am struggling to understand the help file because in English, many of the words could be interoperated in different ways.

I notice that it mentions something about cache plugins. I use the Cloudflare delivery network services. I doubt this would be causing the issue because many users would have this service.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 9, 2021, 10:15

Hello

Please  create  a  custom  page  with  these  shortcodes - [woocs_geo_hello][woocs_show_current_currency]

Drop me  a link to the  page  OR/AND  do a test here - https://www.locabrowser.com/

#4
Plumber(@plumber)
11 PostsTopic Author
Customers
February 9, 2021, 14:54

I have added the link in the"private data for this topic" window.

I tested it on the link, and some of them work whilst others do not.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 10, 2021, 10:45

Hello

Please  drop  me  the  link to  this test  page

#6
Plumber(@plumber)
11 PostsTopic Author
Customers
February 10, 2021, 17:15

OOPS, sorry, I didn't press save on the"private data for this topic" window.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 11, 2021, 11:24

Hello

https://c2n.me/4aUr2A2 - Yes it looks like woocommerce is not correctly detecting the current location of the user. Most likely it has a relation to your server and cache.

Read  this  - https://support.cloudflare.com/hc/en-us/articles/200168236-Configuring-Cloudflare-IP-Geolocation

 

#8