500 Internal Server Error
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Im using the last version 2.4.1.1 from today.
I tried to deactivate all the pluggins i have before the activation, same issue.
Ps: the issue start when i selected MEMCACH
When i try to activate the pluggin, i get this message :
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at postmaster@www.***.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Hello
Please drop me FTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Hello,
Done.
Please drop me FFTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
how to get ftp access you can ask your hosting support
I already create an access.
Please give me an email where you can receive one time pw when you connect
I added your email a****@plug***.net
Please try again to connect.
Hello
I don't need access to your hosting settings panel. Please provide ftp, sftp or ssh access.
I added your email a****@plug***.net - This is the site administrator's email (I don't have access to this email)
Hello,
Ive updated data for FTP access.
Please check if everything is ok now.
Hello
Have you customized a plugin or theme code?
The problem is that I completely disable the functionality of my plugin - https://share.pluginus.net/image/i20230831110219.png - This means that the code inside my plugin will not be executed at all.
But my plugin can't be activated
I have disabled caching plugins - Now these plugins also cannot be activated. So the problem seems to be in your settings (customization) or a conflict with a third party plugin. Because in fact, enabling any plugin on your site causes a 500 error.
I dont have custom plugin or theme.
The only think i tried one time is to add your code for force currency with shipping country few month ago. I tried to did it with the pluggin Code Snippets but without success so i delete it.
Should i try to find the third party plugin who do the conflict ?
Also, when i try to update some plugin i get this error : Update failed: <!DOCTYPE HTML PUBLIC"-//IETF//DTD HTML 2.0//EN"> 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at postmaster@www.a****t.com to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.
Hello
This problem is not related to my plugin. So this custom code can't affect it.
You should contact hosting support. In any case, they will be able to find the logs and get more information about the error.
Ok we found the problem.
For information, REDIS was selected, and probably caused the issue.
Great! Thank you for your cooperation