2x Orders have checked out in the wrong currency
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
We have had 2 or 3 customers checkout in a currency which is wrong.
The system is setup so that you can freely change the currency on the website when browsing and uses geo location to determine your local currency. If when you go to checkout and you enter a UK address all products prices are changed to GBP. European address changed to EUR, Australia address changes it to AUD etc etc.
I have tested this system an awful lot and I cannot replicate the issue however there is 3 orders which prove me wrong.
The customers have said they were on a mobile device and ironically we have not received an admin order confirmation email for these orders.
We have just added HotJar to record visitors so I am hoping we catch this in action but it is strange. In comparison to our total orders these a needle in a haystack but nether the less should not happen.
Have you experienced this before ? I know we can change the order currency in the backend but what does this do exactly ? Would the customer be charged more ? They have ultimately paid less as the GBP price compared to EUR is more.
We are using CloudFlare and WPRocket, the cache option in your plugin options is enabled.
I noticed a customer on a mobile device when viewing HotJar videos select the GBP currency from our popup (it was automatically detected through geo) but when they clicked the mobile menu the currency was showing EUR. However, when they clicked a product category the prices were in GBP.
Hello
If when you go to checkout and you enter a UK address all products prices are changed to GBP. European address changed to EUR, Australia address changes it to AUD etc etc. - did you customize the plugin code? my plugin does not have such a feature
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Drop me exact link to the issue
Hi Pablo,
I believe I found the following snippet of code on this website somewhere:
add_action('woocommerce_checkout_update_order_review', function($data) {
global $WOOCS;
if (is_string($data)) {
parse_str($data, $data);
}
//***
$_currency = $WOOCS->get_currency_by_country($data['billing_country']);
if (!empty($_currency)) {
$WOOCS->set_currency($_currency);
}
}, 9999);Hello
Please paste your license key here - https://c2n.me/44dWcba.png
I know we can change the order currency in the backend but what does this do exactly ? - https://c2n.me/44dWQfi.png
Would the customer be charged more ? - Unfortunately my plugin cannot do this
You need to find something similar in these orders: Currency, Country OR payment system
Try to use this option - https://c2n.me/44dXtRx.png
Hello,
I have added the license key in the correct bit this time.
So the currencies are all the same on all three orders.
UK address entered in billing, but checkout currency is EUR when it should be GBP.
WorldPay Payment Gateway is used.
I have changed currency storage to session.
Hello
what is your base currency and what"welcome" currency?
I have changed currency storage to session. - Please do test.
You can drop me wp-admin access ( https://c2n.me/42BAoj4.png ) I will check these settings
Hello
If you use GeoIP rules - this could cause a conflict with the custom script
Ahh I see, what would you propose we do then ?
We currently have a popup which detects where you are from, however if it is wrong a customer can select another currency to change it.
This script is important as it stops people checkout out in the wring currency.
I have added site link in private data.
Hello
Please try to do test payments. Checkout at a different address. Example:
If you have a European Union IP - make delivery to the UK.
Disable this option - https://c2n.me/44gpb7z.png
Hello,
How do we disable this option as I toggle it off and save options but it remains turned on ? Do we need to clear all rules in GeoIP Rules ?
Hello
Try in file \wp-content\plugins\woocommerce-currency-switcher\classes\woocs_after_33.php add this code - https://c2n.me/44gxTBa.png
