PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

10 Euros became 10 Yen on Printful after update of Woocommerce

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Christophe(@christophe)
17 Posts
Customers
May 2, 2024, 08:32

Hello Pablo,

I'd like to ask you a question. I updated my website with the latest version of Woocommerce. I also added a currency Yen with your plugin. A strange thing happened. I do print on demand with Printful. My Printful account is in Euros, but then my Printful account changed to Yen with the amounts in Euros. 10 euros became 10 Yen. I can't change it in Printfull because my account is in Euros. Printful asked me to deactivate your plugin and to synchronise the products in Printful again. I tried 2 times and it didn't change anything. The prices are in YEN. Do you have any idea? I will give you access to my website.

#1
Christophe(@christophe)
17 PostsTopic Author
Customers
May 2, 2024, 08:36

Hello Pablo,

The prices on my site are in YEN since I deactivated your plugin. The amount is correct but may be in Euros.

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 2, 2024, 10:07

Hello

Ok! You activated my plugin and made YEN as the base currency.

But if you set all prices in EUR and then changed the base currency YEN. Of course, then the price will remain the same and the currency will change

In this case, in the plugin settings you should set EUR as the base currency

#3
Christophe(@christophe)
17 PostsTopic Author
Customers
May 2, 2024, 10:22

Hello Pablo,

No, I've never put YEN in curency, it's always been in Euros. All my prices were in Euros. But my prices in Euros (€62.98-€89.98) became Yen (¥62.98-¥89.98) in Printful. So I reactivated your plugin just now, my prices changed to Euros, but the correct price (€62.98-€89.98) became (€58.77 - €83.97) euros. And in my Printful Dashboard the prices in Euros show the YEN sign (¥62.98-¥89.98) because my Printfull account is in Euros.

 

#4
Christophe(@christophe)
17 PostsTopic Author
Customers
May 2, 2024, 10:42

I've never put YEN in BASE curency

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 2, 2024, 12:08

Ok!  I have set EUR as base currency please do a test - https://share.pluginus.net/image/i20240502130828.png

#6