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Wordpress website critical error after installing & activating the latest plugin version

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
marketing@3pulsemedia.com(@marketing-3pulsemedia-com)
6 Posts
Customers
May 29, 2025, 05:27

I was using the HUSKY plugin for 1-2 months until the recent update caused my website to crash completely.

I've tested deleting the plugin and reinstalling it, it is still the same. The effect is immediate, when I activate it, the website crash and shows critical error; when I deactivate it, the website back to normal.

May I know what causes this?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 29, 2025, 10:08

Hello

What plugin version number are you using?

Can you drop me a text of the error?

#2
marketing@3pulsemedia.com(@marketing-3pulsemedia-com)
6 PostsTopic Author
Customers
May 30, 2025, 06:46

Hi Pablo, can you kindly check the Loom recording below? You can see what happen before and after I activate the plugin. The error doesn't have any error code, simply says"There has been a critical error on this website"

https://www.loom.com/share/334ee8ee4687412cbfaea8613ae45466?sid=be01fd50-599b-455c-876b-540d44929dc9

I'm using version: 1.3.7

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 30, 2025, 09:53

Hello

Ok!  Please install and set up  this  plugin - https://wordpress.org/plugins/error-log-monitor/   - This will write an error to the log.

If you can't do this. Please drop me wp-admin+ftp - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it

#4
marketing@3pulsemedia.com(@marketing-3pulsemedia-com)
6 PostsTopic Author
Customers
May 31, 2025, 08:04

I've updated the wp-admin+ftp in the private data. Really appreciate your help, Pablo!

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 2, 2025, 10:55

Hello

Please add ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#6
marketing@3pulsemedia.com(@marketing-3pulsemedia-com)
6 PostsTopic Author
Customers
June 2, 2025, 22:58

Hi sorry! What does FTP access mean? We use SiteGround hosting, do you mean you need SiteGround login details too?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 3, 2025, 09:57

Hello

ftp - this is access to edit files

Please read this - https://www.siteground.com/kb/create-manage-and-edit-ftp-accounts/

#8
marketing@3pulsemedia.com(@marketing-3pulsemedia-com)
6 PostsTopic Author
Customers
June 6, 2025, 10:53

Sorry for the late reply Pablo!

Yes the FTP access has been created. I uploaded to the private data.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 6, 2025, 12:01

Hello

Please read this - https://pluginus.net/support/topic/error-after-updating-to-new-husky-version-3-3-7/

#10
marketing@3pulsemedia.com(@marketing-3pulsemedia-com)
6 PostsTopic Author
Customers
June 6, 2025, 12:19

Got it, thank you Pablo

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 9, 2025, 10:20

Welcome;)

#12