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WOOF Renders website unusable

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Orlox(@orlox)
7 Posts
Customers
October 18, 2022, 23:16

We have a lot of products and a lot of attributes. The moment we enable the filter the website goes 503.

We tried the turbo mode but its the same.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 19, 2022, 10:11

Hello

what plugin version number are you using?

#2
Orlox(@orlox)
7 PostsTopic Author
Customers
October 19, 2022, 11:35

v.2.2.9.3

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 19, 2022, 13:40

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png

Update  the  plugin  to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#4
Orlox(@orlox)
7 PostsTopic Author
Customers
October 20, 2022, 11:56

Done.

Also I am looking for a way to hide filters when they do not have anything related.

For example

If i select Judo supplier why do I have to see all the other non related filters bellow?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 20, 2022, 12:22

Hello

Have you customized the plugin code?

Can  I  disable  plugins/theme  to test?

#6
Orlox(@orlox)
7 PostsTopic Author
Customers
October 20, 2022, 13:11

I have only corrected the css. No plugin code touched. You can disable plugins/theme to test but as soon as your plugin is disabled everything runs smooth.

I was running another plugin filter and had no issue with the speed.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 21, 2022, 10:34

Hello

Please  add  FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

 

Last edited on October 21, 2022, 10:34 by Pablo Borysenco · #8
Orlox(@orlox)
7 PostsTopic Author
Customers
October 21, 2022, 11:53

Done

#9
Orlox(@orlox)
7 PostsTopic Author
Customers
October 21, 2022, 13:11

PS. I removed the plugin from the widgets since I was loosing customers from the delay.

 

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 21, 2022, 13:37

Hello

Maybe it's better to make a subdomain with a clone of the site. This will be very helpful in the future. And I'll do the research on this test site

#11
Orlox(@orlox)
7 PostsTopic Author
Customers
October 21, 2022, 14:03

I am sorry but this is too much work. The website is over 30GB so to make a clone is not easy. I would gladly accept a refund. I understand that not all plugins fit to all.

Last edited on October 21, 2022, 14:04 by Orlox · #12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 21, 2022, 17:02

Please  do  a  test  on  custom  page - https://your_site.expert/test-woof (adde the  link to private  data)  - I have done several tests and everything is working correctly.

#13