WOOF Product Filter Not Working Anymore
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello Pablo,
Trust you're doing good and keeping safe.
I am having serious challenge now as my client is seriously complaining about it. All of a sudden, WOOF Product Filter just stopped working. I try to see what is the issue; logging and going to WordPress setting and Product Filter Tab, I am met with an endless loop without opening. As it is now, everything has stopped working.
Please, I urgently need you to look into it and help us get this resolved as soon as possible. I don't know or can't tell why is just stopped. Could it be WordPress 5.5 JQuery issue?
I await your quick response soonest.
Thank you and regards.
Below are screenshot where the Product Filter are placed, which are no more visible on the the frontend:
Hello
Third party plugin throws JS errors
My test - https://c2n.me/49WRcWE.mp4
I don't know why you hid the filter - https://c2n.me/49WS0fN
On product page - I see just an empty sidebar, add a filter widget to this sidebar
Renew support please
Hello Pablo,
I practically didn't know you have responded as I didn't receive any message alert. Thank you for the response though.
That said, I did not in anyway hid the the filter. Why should I? When is the primary functionality my client needs the most. I am only suspecting the different approach WordPress has chosen to go on with their codebase and implementation that affected the filters. Even the Third Party plugin that caused the WOOF Product Filter not to show at the Backend, I've permanently disabled it to look for another similar plugin to use that will not cause any glitches going forward.
The Product Filter at the widget section is all there, I never deleted it. But, is also not showing on the Frontend, which I am presuming it maybe WordPress JQuery and JavaScript implementation change that may be causing the Filter to be hidden. Leaving the Product Filter empty on Frontend. Because, all of these started happening when I updated the WordPress core to version 5.5.3
So please, I really need your candid help here. I can't at this moment in time charge my client of this"support service renewal" as it was not part of our contract and agreement. I never envisage I will encounter this kind of issue.
Thank you and kind regards
Also Pablo, I have tried to install and activate"Enable JQuery Migrate Helper" plugin, it still didn't get the issue resolved. Even it report some errors that I managed to try disable the said plugin (Woo PayPal) but, it still didn't resolve it.
Hello
Did you watch my videos?
My plugin is working correctly!
- I showed you JS errors and if you disable the plugin that causes it everything will work fine. I don't have to fix a third party plugin
- Who added the CSS code to hide the filter, I showed it in the video.
- The Product Filter at the widget section is all there - OK! my test - https://c2n.me/49YPUtE.mp4
As I have shown, my plugin works 100% correctly. All problems are related to your settings and third-party plugins
I am working in support of my plugin and unfortunately the third party site setup is not included in the support
Hi Pablo.
I thank you for the guidance. In the widget section it was placed in the Product Filter Widget. I don't know why it stopped showing from that widget. After watching your video. I did the drag it into Shop Sidebar 1 Widget. And it displayed just fine. But the Hierarchy Dropdown is no more showing on the Frontend.
That said, how much is the renewal of your Support Service for 1 year. I have managed to discuss with my client. He has agree to pay for the Support Service. And we will like to pay for 1year support service. On ThemeForest, what I am seeing is 6months.
I await your response soonest.
Kind regards
Hello
You can see all payment options on envato.
But the Hierarchy Dropdown is no more showing on the Frontend. - drop me exact link to the issue
The link is in the Private Data for the Topic
The Exact link is in the Private Data for this Topic
Hello
I answered here - https://pluginus.net/support/topic/hierarchal-dropdown-not-display/