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WOOF Premium Shows Incorrect Filter Values

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
mattiabressanvr(@mattiabressanvr)
17 Posts
Customers
March 18, 2025, 20:17

Hello Support Team,

I am using WOOF WooCommerce Products Filter (Premium) on my WordPress website, and I am experiencing a critical issue that I need to resolve urgently.

What I Want to Achieve:

I want to create a filtered product catalog where each category only displays relevant attributes and values. Specifically, for the "Mini PC" category, I need to show only these filters and their respective values:

  • Price
  • Processor: Intel Core 3 100U, Intel Ultra 5 125H, Intel Ultra 7 155H
  • RAM: 8 GB, 16 GB
  • SSD: 256 GB, 512 GB, 1 TB
  • OS: Win 11 Pro

Current Problem:

Even after setting up WOOF Premium, the filters still display values that do not belong to the"Mini PC" category. For example, processors like AMD Ryzen or Snapdragon, and SSD sizes like 2TB, are still visible—even though no"Mini PC" product has those attributes.

What I Have Tried:

  1. ✅ Enabled “Show Only Available Values” in Advanced Options.
  2. ✅ Cleared WooCommerce cache & rebuilt product index.
  3. ✅ Created a preset ("Mini PC Filter") and assigned it to the"Mini PC" category.
  4. ✅ Manually removed unwanted attribute values under"Modify Attribute Options".
  5. ✅ Tried different display modes (checkboxes, dropdowns, etc.).

Expected Behavior:

  • The filters should only display values that actually exist in the"Mini PC" category.
  • Selecting a filter should ONLY show products that contain those attributes.
  • The price filter should always appear first.

What Is Not Working:

  • Unrelated values still appear in the filter dropdowns.
  • Even after setting up a category-specific preset, unwanted values still show up.
  • The product count next to each filter option is incorrect.

Can you please provide guidance on how to correctly restrict filter values per category and ensure that filters only show existing attributes for each category?

Looking forward to your urgent support.

Best regards,
Mattia
https://lightcoral-toad-340276.hostingersite.com/mini-pc/

#1
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 19, 2025, 10:47

Please help me.

Mattia

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 19, 2025, 12:04

Hello Mattia

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

https://lightcoral-toad-340276.hostingersite.com/mini-pc/  - This is not a category page, it is just a custom page that does not have any category data and of course the filter will show items for all products

Please do a test on the category page

#3
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 21, 2025, 23:10

Hello,

I did a test on this category page https://lightcoral-toad-340276.hostingersite.com/categoria-prodotto/desktop/ and the page doesn't display the filters correctly.
Same on this one https://lightcoral-toad-340276.hostingersite.com/desktop/, we need the filter SSD.
Could you please check and let me know?

Thank you.

Mattia

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 24, 2025, 11:12

Hello Mattia

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

#5
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 24, 2025, 11:13

Hello Pablo,

I can't paste it.
How can I do it?

Mattia

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 24, 2025, 12:58

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

#7
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 24, 2025, 13:00

I have the license Key but I can't paste on that page.
How can I share my license key to you?

Mattia

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 25, 2025, 10:21

Hello Mattia

You can paste it here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

#9
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 25, 2025, 11:04

Hello Pablo,

I can't paste it.
Can I send you an email?

Please.

Mattia

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 25, 2025, 11:57

I can't paste it.  - Please describe this in more detail.  Unfortunately I can't figure out what the problem is.

#11
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 25, 2025, 11:59

If I go to the link I can't paste the ID Number in the form.
Very simple.

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 25, 2025, 13:09

In the upper right part of this page you can find a button"Private data of the current support request" to display a form for private data where you can paste your license key. I don't think this could be a problem.  In previous messages I sent you screenshots on this button

#13
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 25, 2025, 13:55

Ok Now I shared my purchase code.

Do you need more information to resolve this issue?
Thank you.

Mattia

#14
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 26, 2025, 10:58

Hello Mattia

Please drop me wp-admin access  - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#15
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 26, 2025, 18:14

Hello Pablo,

I sent a link to get admin access temporarily.
Best Regards.

Mattia

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 27, 2025, 12:03

Hello Mattia

Note that you have set the settings for the filters so that it expands when you click on the + symbol in the taxonomy title and also selected the option to hide the title. As a result, the filter is hidden and the title is hidden, so nothing is displayed.

I checked this option - https://share.pluginus.net/image/i20250327120106.png  - result - https://share.pluginus.net/image/i20250327120136.png

#17
mattiabressanvr(@mattiabressanvr)
17 PostsTopic Author
Customers
March 27, 2025, 15:50

Ok now I see the filters but they display all the values and I chose previously to show only a limited range of values.
For example the SSD filter should display only 512GB and 1TB.
Why I see an incorrect list of values?

Could you please check?
Thank you.

Mattia

#18
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 28, 2025, 11:31

Hello Mattia

Please watch these videos ( This is very important! ) -  https://products-filter.com/video#zkyT-UPh5ps  and https://products-filter.com/video#OFUGQXzeH8M  and    https://products-filter.com/video#zierucs-q6w

#19