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WOOF Filter toggles don't work properly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
eggbeater(@eggbeater)
6 Posts
Customers
September 22, 2021, 19:17

Hi, when users try to open the toggles for the first time, they open up for a second and then close. Also + & - icons get swapped too.

https://eastindiacarpets.com/carpets/

Could you let us know what's the issue?

Note: It seems like the WOOF plugin is the premium version (V2.2.5.6), but we don't have the account login from the time we purchased for this website, so we created a new account to open a ticket here. Sorry if it causes inconvenience for you.

Last edited on September 22, 2021, 19:21 by eggbeater · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 23, 2021, 11:23

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

#2
eggbeater(@eggbeater)
6 PostsTopic Author
Customers
September 23, 2021, 22:00

We found the purchase code from Envato Market and pasted it as instructed.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 24, 2021, 13:40

Hello

Great! Please  add  FTP+wp-admin  access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png

#4
eggbeater(@eggbeater)
6 PostsTopic Author
Customers
September 24, 2021, 18:42

I've added the admin access but I'm not sure how to provide ftp access. Is that just access to the cpanel?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 27, 2021, 13:38

Hello

Is that just access to the cpanel? - No! Please ask to do it in hosting support(they will give you access or explain how to do it)

#6
eggbeater(@eggbeater)
6 PostsTopic Author
Customers
September 27, 2021, 18:43

Guest FTP account info has been added. Thank you!

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 28, 2021, 13:08

Hello

Please  check  your  wp-admin access - https://c2n.me/4dtPMIv.png

and  fix  this error - https://share.pluginus.net/image/i20210928140816.png

#8
eggbeater(@eggbeater)
6 PostsTopic Author
Customers
September 30, 2021, 00:26

Hello,

The website should be working now.

I just tried the login info, and it works fine on our end - could please you try it again?

Thank you

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 30, 2021, 15:33

Hello

It looks like you are using custom code and this is causing a conflict

I removed the code that performs this functionality (without this code it shouldn't work at all) - https://c2n.me/4dvFBBu.png - and now everything works correctly - https://share.pluginus.net/video/v20210930163231.mp4

#10
eggbeater(@eggbeater)
6 PostsTopic Author
Customers
September 30, 2021, 19:56

Hi Pablo,

It works now!

Thank you very very much!

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 1, 2021, 12:46

Hello

Welcome;)

#12