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WOOF Filter toggles don't work properly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hi, when users try to open the toggles for the first time, they open up for a second and then close. Also + & - icons get swapped too.

https://eastindiacarpets.com/carpets/

Could you let us know what's the issue?

Note: It seems like the WOOF plugin is the premium version (V2.2.5.6), but we don't have the account login from the time we purchased for this website, so we created a new account to open a ticket here. Sorry if it causes inconvenience for you.

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

We found the purchase code from Envato Market and pasted it as instructed.

Hello

Great! Please  add  FTP+wp-admin  access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png

I've added the admin access but I'm not sure how to provide ftp access. Is that just access to the cpanel?

Hello

Is that just access to the cpanel? - No! Please ask to do it in hosting support(they will give you access or explain how to do it)

Guest FTP account info has been added. Thank you!

Hello

Please  check  your  wp-admin access - https://c2n.me/4dtPMIv.png

and  fix  this error - https://share.pluginus.net/image/i20210928140816.png

Hello,

The website should be working now.

I just tried the login info, and it works fine on our end - could please you try it again?

Thank you

Hello

It looks like you are using custom code and this is causing a conflict

I removed the code that performs this functionality (without this code it shouldn't work at all) - https://c2n.me/4dvFBBu.png - and now everything works correctly - https://share.pluginus.net/video/v20210930163231.mp4

Hi Pablo,

It works now!

Thank you very very much!

Hello

Welcome;)