Quote from Pablo Borysenco on April 14, 2022, 12:40

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Update the  plugin  to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Quote from patriciavndx on April 14, 2022, 19:24

I've shared the Private data because after Update plugin also I am not able to resolve the issue. Still all product attributes "Search by Collection" not showing on front-end of my website on below page:

http://205.134.254.135/~team6/omnia-leather-new/product-category/leather/

Quote from Pablo Borysenco on April 15, 2022, 11:36

Hello

Please update  the  plugin  to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato  - You are using an old version of the plugin

 Still all product attributes"Search by Collection" not showing on front-end of my website on below page: - This is a category page and there are no products that have this attribute in this category - https://share.pluginus.net/image/i20220415093134.png

https://c2n.me/4fr7ND2.png - You only have one product with this attribute, but this product doesn't even show up on the edit page - https://share.pluginus.net/image/i20220415093607.png

Quote from patriciavndx on April 15, 2022, 16:14

Hello

If you check below URL, Manually I assign a attribute to the Product and still it does not show in the filter.

http://205.134.254.135/~team6/omnia-leather-new/wp-admin/edit.php?pa_search-by-collection=oxford&post_type=product

Let me know what I can do to fix this as it is a bit urgent.

Quote from Pablo Borysenco on April 18, 2022, 11:09

Hello

Update plugin! We do not support older versions of the plugin!!!

Ok!  My  test - https://c2n.me/4fsczqM - it works correctly

Quote from patriciavndx on April 18, 2022, 18:54

Hello

I am having the latest version of the Plugin. Downloaded after purchase. ( https://prnt.sc/Rq1k8MkT-TTN )

Also, There are multiple other collections which does not show up. Below page having 9 products in it but filter category oxford Not Showing in the search by collection dropdown on front in my live website. So What can be the cause for this? Let me know so I can look into it.

https://prnt.sc/fxmMAzWMitEW

 

 

Quote from Pablo Borysenco on April 19, 2022, 10:38

Hello

You are using an old version of the plugin! I hope you agree with me that I know better.

And I really don't understand how you could get such the old version of the plugin if you bought a license recently.

https://prnt.sc/fxmMAzWMitEW - And in this screenshot, in general, an even older version (not the one installed on your site)

So  please update the plugin as described in the article  - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

 

Quote from patriciavndx on April 19, 2022, 11:11

Hello,

I again download the plugin and the current version is 2.2.6.4 which was before 2.2.4

Also from the Article we do not have Envato market Admin page as I am not using envato theme.

After update also I am not able to see the collection. Can you please help me out here.

 

Thanks

Quote from Pablo Borysenco on April 19, 2022, 12:19

Also from the Article we do not have Envato market Admin page as I am not using envato theme. - ??? It means the account where you bought the plugin

Everything works great on the test site. So  please  clear  all cache -https://c2n.me/4fsTau7.png

Quote from patriciavndx on April 20, 2022, 16:28

Hello

I mean that Second last option from the Article you shared ( https://prnt.sc/tJbXx3hvxVrJ ), is not present in back-end of my WordPress Setup.

Also, I am not able to find the cache setting you shared in the screenshot. Can you please let me know where it can be found or a direct URL to access that.

Thanks

Quote from Pablo Borysenco on April 21, 2022, 11:11

Hello

Did  you  install Envato plugin?

.Can you please let me know where it can be found - Advanced->Options tab

Quote from patriciavndx on April 21, 2022, 13:16

Hello

I do not install envato plugin. Also the Advanced->Options tab is not visible in my back-end can you share a screenshot please where I can find it?

Thanks

Quote from Pablo Borysenco on April 22, 2022, 11:52

Hello

I do not install envato plugin.  - Ok!  So  please  try  to  read this article   - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato  and  update  the  plugin  to latest  version

 can you share a screenshot please where I can find it? - https://c2n.me/4fuMj2D.mp4

Quote from patriciavndx on April 22, 2022, 19:08

Envato plugin added and all the steps followed. Still I am not able to see the cache option in back-end of my WordPress Setup. Where Can I find it?

Quote from Pablo Borysenco on April 25, 2022, 12:22

Hello

Please read my messages - https://share.pluginus.net/image/i20220425102203.png - this video how to find this option

Quote from patriciavndx on April 26, 2022, 18:03

Hello

I check the video but these option are not showing in my WordPress Setup.

Quote from Pablo Borysenco on April 27, 2022, 11:59

Hello

Make a video with filter settings on your site