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WOOF conflict Divi

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Salve

un cliente ha un sito con Wordpress utilizzando il Theme Divi, sito realizzato da un altra persona.

ho installato il plugin WooF con licenza Premium, per utilizzare l'opzione Heriarchy.
Ma ho il seguente problema:

se carico il codice su una pagina Nuova (senza usare la modalità Divi) il codice funziona https://treebar.it/test/?swoof=1&paged=1
se invece carico il codice su una pagina già esistente il menù a tendina spariscono. mi mostra solo il pulsante Filter.

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png I will check  it

hello where do i find my license?

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Caricato License Key

Hello

Do you have all filters turned off?

Please watch  this video  - https://products-filter.com/video#beGT6p_look

the filters have been inserted by whoever created the site.

I haven't deactivated them all

Hello

Your shotcode - https://c2n.me/4fm8Lpu.png - I  deleted  it - https://c2n.me/4fm8QWv.png

I did not insert the Tex_only simply because the drop-down menu was deactivated on the frontend side img

I followed the video you pointed out to me.

But on another site I own that I use for testing, the plugin works great.

on this site, however, the plugin has many problems. I'm sure the Theme Divi affects how it works, but how to fix it?

Hello

I did not insert the Tex_only  -  OK! I didn't do it either, but there is a fact

. I'm sure the Theme Divi affects how it works, but how to fix it? - what problems? Describe it in more detail

Hope to be detailed

Then loading the code

[woof by_only='none' tax_only='prodotti' autosubmit=1 ajax_redraw=1 is_ajax=0]

[woof_products is_ajax=1]

on any page of the site I am presented with this problem (see immagine 1) the drop-down menu disappears to make a choice.

 

If I use this code instead

[woof by_only='none' autosubmit=1 ajax_redraw=1 is_ajax=0]

[woof_products is_ajax=1]

The drop-down menu does not disappear, but it does not filter any related article. see immagine 2

Hello

Please  try  to  read  docs - https://products-filter.com/shortcode/woof

tax_only='prodotti'  - Why do you need such an attribute? You don't have that taxonomy

ajax_redraw=1  -  Why did you add this attribute?

I need to know what you want to achieve with shortcodes to be able to help you

tax_only = 'products' - Why do you need such an attribute? You don't have that taxonomy
Because on some videos I have seen that they insert this attribute.

ajax_redraw = 1 - Why did you add this attribute?
Seen on video.

I need to know what you want to achieve with shortcodes to be able to help you
The main function is to simplify the navigation of visitors on the site and quickly find the item they want to buy, without having to queue in the restaurant (restaurant / bar)

Please read the documentation, it doesn't make sense to ramdomly insert attributes into the shortcode

Pease  add  these  shortcodes

[woof]

[woof_products]