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WooCommerce Products Filter - Filter has disappeared from the website

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
amit(@amit-2)
6 Posts
Customers
December 3, 2019, 19:54

Hi there,

I am using the WooCommerce Products Filter on this website https://www.stopslaverynetwork.org/resource_hub/
The filter has disappeared from the website and was active earlier. Could you please help me get this back online?
Thanks
#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 4, 2019, 12:06

Hello

Not sure if it depends on my plugin

Please check the widget settings.

If  no  luck - please  drop me  wp-admin access - https://c2n.me/42BAoj4.png

#2
amit(@amit-2)
6 PostsTopic Author
Customers
December 4, 2019, 15:53

Thanks Pablo. I have added the details.

Please let me know if you need anything else.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 5, 2019, 11:56

Hello

Contact  to  theme  support please. This sidebar does not show  any widgets -  https://c2n.me/44Wq6Wt.png

#4
amit(@amit-2)
6 PostsTopic Author
Customers
December 6, 2019, 15:29

Hi Pablo.

I just had a look at the website and it seems to be working again - thanks.

Is it worth updating the plugin to the latest version? How can I do this?

Thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 9, 2019, 14:00

Hello

Read  this please - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

#6
amit(@amit-2)
6 PostsTopic Author
Customers
December 9, 2019, 23:42

Hi,

I am getting the following error when I go through this:

https://drive.google.com/file/d/1TdbvsTup3mmKB-VMQVvW8e3fggqGrRTP/view?usp=sharing

Would you know why?

Thanks

 

 

 

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 10, 2019, 14:25

Hello

Please  contact  to  the  support of envato market

#8
amit(@amit-2)
6 PostsTopic Author
Customers
December 10, 2019, 16:35

OK - will be in touch if I need anything else.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 11, 2019, 13:43

Hello

Ok! write to me if you have questions....

#10
amit(@amit-2)
6 PostsTopic Author
Customers
December 20, 2019, 13:45

Hi Pablo,

Envato asked me to contact you on this. Please see below:

-------

Hello Amit,

Thanks for writing in and appreciate your patience with our current wait times as they are. My name is Kenny and I'm here to assist you.

Envato Help Officers (such as myself) can only provide general support for issues relating to Envato’s Market Sites. **Because this is a specific technical issue relating to the item, you need to contact the author of the item.**

If you’d like to read more about getting in touch with the author, please see:

How do I contact an Envato Market author? https://help.market.envato.com/hc/en-us/articles/203039054-How-do-I-contact-an-Envato-Market-author-

Feel free to let me know if there’s anything I can do for you.
-------

Can you help with this?

Thanks

Amit

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 23, 2019, 13:13

Hello Amit

Very strange answer!  I am not the author of this plugin"Envato Market WordPress Plugin".

In any case, if they cannot help you, you can do the update without a third-party plugin.

Please  delete  my  plugin. Download the new version from envato - http://codecanyon.net/downloads   and  install  it. All settings  will  be  saved.

#12