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WOOBE not loading. Just spinning icon

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Matt(@matt-3)
41 Posts
Customers
September 25, 2020, 07:40

We have WOOBE 2.0.5.1 and woocommerce 4.5.2 on wordpress 5.5.1

Just shows loading icon spinning

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 25, 2020, 11:01

Hello

Please  update  plugin  to latest  version - https://bulk-editor.com/howto/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

If  no  luck   - drop me  FTP access

#2
Matt(@matt-3)
41 PostsTopic Author
Customers
September 26, 2020, 06:47

So we deactivated WOOBE and deleted it. We then installed the latest WOOBE version 2.0.6.1 and still the same issue.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 28, 2020, 16:06

Hello

very  strange!

Do you have a test site? Seems like a conflict with a third party plugin

I disabled almost all the functionality of the plugin, the error remains.

#4
Matt(@matt-3)
41 PostsTopic Author
Customers
October 13, 2020, 07:47

Hello,

I can create a staging environment or i can grant you backend access and you can put the store in maintenance mode and work on it?

What would be ideal for you?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 13, 2020, 11:07

Hello

It would be ideal if you create a test site and give me access to it. I will investigate this error

#6
Matt(@matt-3)
41 PostsTopic Author
Customers
October 13, 2020, 19:10

Hello,

i have added the test site, please advise.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 14, 2020, 15:07

Hello

you  can  do test  on  the staging site.

I just  disabled Query Monitor

#8
Matt(@matt-3)
41 PostsTopic Author
Customers
October 14, 2020, 17:23

Hello i can confirm this is working again. I will just activate Qeury Monitor when i need it and deactivate it when im done.

Thanks for troubleshooting this for me. very much appreciated!!!

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 15, 2020, 09:50

Hello

Welcome;)

#10