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WOOBE not loading. Just spinning icon

šŸŽ„ Holiday Notice - Support Vacation šŸŽ„

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • āŒ No ticket responses from December 28 to January 6
  • āœ… Support will resume on January 7, 2026
  • šŸ“ You can still submit tickets during vacation - they will be queued and answered starting January 7
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šŸŽ… Season's Greetings! šŸŽ…

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! šŸŽ‰

We wish you:

  • šŸš€ Successful online stores
  • šŸ’° Growing sales
  • šŸ˜Š Happy customers
  • šŸŽÆ Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Matt(@matt-3)
41 Posts
Customers
September 25, 2020, 07:40

We have WOOBE 2.0.5.1 and woocommerce 4.5.2 on wordpress 5.5.1

Just shows loading icon spinning

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 25, 2020, 11:01

Hello

PleaseĀ  updateĀ  pluginĀ  to latestĀ  version - https://bulk-editor.com/howto/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

IfĀ  noĀ  luckĀ  Ā - drop meĀ  FTP access

#2
Matt(@matt-3)
41 PostsTopic Author
Customers
September 26, 2020, 06:47

So we deactivated WOOBE and deleted it. We then installed the latest WOOBE version 2.0.6.1 and still the same issue.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 28, 2020, 16:06

Hello

veryĀ  strange!

Do you have a test site? Seems like a conflict with a third party plugin

I disabled almost all the functionality of the plugin, the error remains.

#4
Matt(@matt-3)
41 PostsTopic Author
Customers
October 13, 2020, 07:47

Hello,

I can create a staging environment or i can grant you backend access and you can put the store in maintenance mode and work on it?

What would be ideal for you?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 13, 2020, 11:07

Hello

It would be ideal if you create a test site and give me access to it. I will investigate this error

#6
Matt(@matt-3)
41 PostsTopic Author
Customers
October 13, 2020, 19:10

Hello,

i have added the test site, please advise.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 14, 2020, 15:07

Hello

youĀ  canĀ  do testĀ  onĀ  the staging site.

I justĀ  disabled Query Monitor

#8
Matt(@matt-3)
41 PostsTopic Author
Customers
October 14, 2020, 17:23

Hello i can confirm this is working again. I will just activate Qeury Monitor when i need it and deactivate it when im done.

Thanks for troubleshooting this for me. very much appreciated!!!

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 15, 2020, 09:50

Hello

Welcome;)

#10