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Widget is verdwenen

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12
Marc(@marc-10)
52 Posts
Customers
July 12, 2024, 08:38

Hello,

Nadat ik een backup van mijn website hersteld heb, zijn mijn widgets verdwenen (waar ik het productenfilter in had)
Ik kan ook niet meer bij mijn widgets. Als ik naar weergave ga, staat widgets niet meer in de lijst.
Hoe kan ik dit terugkrijgen?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 12, 2024, 11:50

Hello

What plugin version number are you using?

Please drop me exact link to the issue

#2
Marc(@marc-10)
52 PostsTopic Author
Customers
July 12, 2024, 11:57

HUSKY - Products Filter Professional for WooCommerce v.1.3.6.1

https://waaijenbergusaparts.com/wp-admin/admin.php?page=wc-settings&tab=woof&_wpnonce=c0ded9b5fd

Do you mean this?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 12, 2024, 12:04

Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png - I will check it

#4
Marc(@marc-10)
52 PostsTopic Author
Customers
July 12, 2024, 12:23

How can I give you access?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 12, 2024, 15:03

Please use the field in private data -  https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

#6
Marc(@marc-10)
52 PostsTopic Author
Customers
July 15, 2024, 09:27

Yes I understand but I don't know what to fill in

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 15, 2024, 11:56

Hello

Create a new user on your site. This user must have access rights to the plugin settings.

In this field, insert your website URL and passwords and the name of this new user.

#8
Marc(@marc-10)
52 PostsTopic Author
Customers
July 15, 2024, 12:07

I need an emailadress to create a new user. Or is there another way?

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 16, 2024, 09:41

Hello

You can make up any email address. An example:  testetet@test.te

#10
Marc(@marc-10)
52 PostsTopic Author
Customers
July 17, 2024, 10:30

I have filled it in. Is it correct?

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 17, 2024, 10:48

Hello

Please add this user's password.

#12
Marc(@marc-10)
52 PostsTopic Author
Customers
July 17, 2024, 11:46

I don't have.

I just add a user. But I don't have to create a password. I don't know where to do

 

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 17, 2024, 13:15

 

Please  read this -  https://wooninjas.com/wordpress-access/

At the user creation stage you generate a password. Without it I can't enter the admin panel

#14
Marc(@marc-10)
52 PostsTopic Author
Customers
July 17, 2024, 13:30

Ah I understand. I had filled it in. Can you check it?

Thanks for your patience.

#15
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 18, 2024, 10:08

Hello

Can you disable jetpack I can't access your site with this plugin

#16
Marc(@marc-10)
52 PostsTopic Author
Customers
July 18, 2024, 10:17

And now?

#17
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 18, 2024, 10:52

Ok!  Well now I don't have access to the plugin and widget settings - https://share.pluginus.net/image/i20240718115106.png

#18
Marc(@marc-10)
52 PostsTopic Author
Customers
July 18, 2024, 10:55

okay I changed your role to editor

#19
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 18, 2024, 13:12

This role does not allow me to check the settings

#20
12