Quote from Malek on December 15, 2023, 00:39

The image on the previous post has an issue not showing, therefore I'm attaching the image again on the link below:

https://ibb.co/yXKcx5q

Quote from Pablo Borysenco on December 15, 2023, 12:32

Hello

Please  drop  me exact  link to the  issue

Quote from Malek on December 15, 2023, 12:52

Hi,

The link is the landing page: www.tissu.tn

1) Try using the first filter for instance (select different options) you'll see the issue attached in the previous reply appearing.

2) As well, try using the "Caracteristiques" Filter, you'll see no results wheras there should be results and there are results once the Turbo Mode is deactivated.

3) Notice how the first four filters above become in bold once the Turbo Mode is activated.

Could you kindly assist in fixing the Turbo Mode bug?

Thanks

 

Quote from Pablo Borysenco on December 15, 2023, 15:17

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update  the  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Quote from Malek on December 15, 2023, 16:03

Hi,

I've pasted the license key and checked the update to the last version.

Could you kindly fix the Turbo Mode bug now?

 

Thanks

Quote from Malek on December 15, 2023, 16:31

Hi,

 

Here's the mail confirmation from the WordPress team that the Turbo Mode issues above emenate from a bug in the HUSKY Plugin (see image below).

https://ibb.co/TYSQJms

 

Quote from Pablo Borysenco on December 18, 2023, 14:36

Hello

Update  the  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

and checked the update to the last version. - Unfortunately no, you are using  the old version of the plugin. You should update the plugin, remove your code customization, update the cache and do a test

 

Quote from Malek on December 18, 2023, 18:34

Hi,

We have followed the steps you've mentioned and now we are seeing the following errror whereby all the filters are frozen (see image attached).

https://ibb.co/z57r26Y

With respect to the customized code, it has been added by the Built by WordPress team. and they re telling us that the bug is coming from the Plugin author.

We are extremely disappointed at this point. Could you kindly assist with practical and tangible steps instead of throwing the ball back to us?

Thanks

 

Quote from Pablo Borysenco on December 19, 2023, 12:30

Hello

Unfortunately, fixing custom code is not included in support.

Please rebuild the search file - https://share.pluginus.net/image/i20231219123020.png

Quote from Malek on December 19, 2023, 14:14

Hi we have rebuilt the search file as requested. Could you tell us why the previously mentioned bugs/errors are still appearing? (see image below for an example).

https://ibb.co/yXKcx5q

These bugs do not happen when Turbo Mode is deactivated. Also WordPress team are telling us the bug is from the plugin author.

COULD YOU KINDLY ASSIST????

1) The filter choice options inside get messed up once the Turbo Mode is activated (see video attached).

2) The text layout of the first four filters changes once the Turbo Mode is activated (the text becomes in bold).

3) The filter « Reset » button in our website completely vanished when Turbo Mode is activated.

4) When the Turbo Mode is activated, some filters reflect inaccurate results (or no results at all) which needs further investigation as well.

Quote from Malek on December 20, 2023, 13:10

Hi,

Why we keep having no response regarding this display issue:

https://ibb.co/0Fc5HbV

Also, the second product page doesn't show any results, and most of the filters reflect inaccurate results.

+ Search bar display issue: https://ibb.co/zSJgRcx

+...

Quote from Pablo Borysenco on December 20, 2023, 13:11

Hello

https://ibb.co/yXKcx5q  - I don't see any problem here, absolutely correct behavior. On the first selection, the plugin makes a request and starts redrawing the filter, and subsequent selections are not taken into account until the filter is redrawn

1 What do you mean, I see that the order remains the same

2  This is your custom code.  This adds another text along with a sort button (this shouldn't be there at all)  - https://c2n.me/4jZYqdn  - Please delete your customization

3  The plugin catches filter click events and displays the button. But it looks like in your case this may not work due to your customization. an  example - https://c2n.me/4jZYDM7  - When you click on a parent element, the entire chain is marked and the child elements are hidden. This is not our functionality - Please delete your customization

4  Turn on dynamic recalculation