Uploading time
š Holiday Notice - Support Vacation š
ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.
Important information:
- ā No ticket responses from December 28 to January 6
- ā Support will resume on January 7, 2026
- š You can still submit tickets during vacation - they will be queued and answered starting January 7
- ā ļø Urgent technical issues: Please check our documentation and codex first
š Season's Greetings! š
We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! š
We wish you:
- š Successful online stores
- š° Growing sales
- š Happy customers
- šÆ Achieved goals in 2026
Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.
Rest, recharge, and see you in 2026!
Best regards,
PluginUs.Net Team
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi,
After I updated the website to the latest version in Wordrpess and Woocommerce, the loading time takes forever.
When I activate the variation, turn a page or do others, the page is loading forever.
Can you please assist me with this?
Kind regards,
Shawn
Hello Shawn
PleaseĀ updateĀ theĀ pluginĀ to latest version - https://bulk-editor.com/howto/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Hi Pablo,
I already did it. So, I gave you the admin details. Can you please check it?
Kind regards,
Shawn
Hello
Please check your access - https://c2n.me/44GU1Kd.png
Hi,
I asked you yesterday but I haven't still received your answer within 24h even though I purchased it from you.
As I said, it is not working. Can you please assist me with this?
Kind regards,
Shawn
Hi,
I am sorry about it. I have changed the password. Could you please try it again?
Hello Shawn
Unfortunately, I do not see this plugin. Looks like you deleted it.
CanĀ youĀ installĀ latest version(2.0.5.1) andĀ do test?
Hi Pablo,
My apologies, I changed it to the correct address. https://wholesale.sugarbodyjewellery.co.za/
Kindly try it again.
Kind regards,
Shawn
Hello Shawn
I didĀ test - https://c2n.me/44L00Hf -Ā https://c2n.me/44L08PiĀ - I can not repeat this issue
Hi Pablo,
Thank you.
I tried after you showed the captured shots. However, it takes a very long time. Before I updated all plugins and others, it used to work fine.
Is the loading time normal on your side?
Hello
yes! You see it on video (+ the video makes the process slower).Ā Please tryĀ itĀ on anotherĀ device.