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Turbo Mode was ran on Wordpress/Woocommerce install and now is not displaying products

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
kar0898(@kar0898)
4 Posts
Customers
December 10, 2020, 19:00

Hello.

 

The turbo mode extension was executed on our website and now when the WOOF filtering system is active, no products are showing. Is there a way to reverse the update to the database?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 11, 2020, 13:50

Hello

Just  disable "Tubo  mode"

OR  drop  me  wp-admin+ FTP access  - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

#2
kar0898(@kar0898)
4 PostsTopic Author
Customers
December 11, 2020, 16:16

We have turned off turbo mode, deactivated and deleted the plugin, and then reinstalled. We've even deleted the folder from the file. WOOF continues to save all of the custom css and doesn't seem to reset. When you select a product category (tag) from the main nav menu, you will see it does not display the products. However, if you deactivate the WOOF plugin, the products display correctly. Before we ran Turbo, the WOOF filtering system was functioning correctly.

 

I have provided access to the website via the private data, however, I cannot give you FTP access.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 14, 2020, 14:57

Hello

Please  do  a test!

This is incompatibility of ajax mode with the current theme

#4
kar0898(@kar0898)
4 PostsTopic Author
Customers
December 14, 2020, 20:30

Thank you. Now the products appear, however, the attributes do not display in the filter, they are greyed out as if they do not have any products associated. However, the category"Decor" has over 100 products associated.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 15, 2020, 14:34

Hello

Very  strange!  Can  you  drop  me  FTP access?

Have you done code customizations?  It looks like an additional query is being added to the main search

#6
kar0898(@kar0898)
4 PostsTopic Author
Customers
December 15, 2020, 20:26

Thank you for your help.

I’ve added the info to the private data.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 16, 2020, 16:23

Hello

I  found the reason  - https://c2n.me/4afHrvk.png - You have marked all products in a category as hidden

My  test  video - https://c2n.me/4afHID9

#8