Turbo Mode removes all filters when using link with filters
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
While not using Turbo mode - everything seems to be working fine, but takes a bit too long to load (considering the amount of products is not huge)
While using Turbo mode - it shows the right products, but while plugin is loading (sidebar greyed out) - it removes all the filters
Link with issue - https://artemd.ca/shop/?filter=1&product_cat=solid-hardwood&pa_countryoforigin=china
Plugin version - 3.3.6.3
No custom code
Husky options - https://imgur.com/a/husky-filters-m9AfGjo
Each product has 1 Category and 1 Brand , everything else - WooCommerce attributes
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and wp-admin access - https://share.pluginus.net/image/i20230222134615.png
License key and wp-admin info updated
Please let me know what had to be done to fix the issue (if you're able to resolve it)
Yes, this is something strange.
Please drop me ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Added FTP credentials
Hello
Please check the access folder. With this access I can't check anything.
Changed user home directory to wp root directory
Ok! very strange. Only an empty folder with no files is loaded
It's working somewhat fast without Turbo mode now, but there is another issue, that is not consistent but is quite critical when it happens. Basically sometimes when we choose one or the other item in the filter (so far we've been testing on brands filter) all the other filters disappear -- image1 (although the other times doing the same thing everything is fine -- image2) and if we clear filters after that, it pulls a weird results in the refreshed filters (the product catalogue shows the right amount of products but filters seem to include only a small amount -- image3). Attached an expected result of clear filters as well -- image 4
Hello
Are you using this third party plugin? - https://wordpress.org/plugins/perfect-woocommerce-brands/
Or other plugins for creating custom taxonomies?
Hi,
Yes, Perfect Brands WooCommerce is installed
Hello
Please disable this plugin and do a test
Site completely crashes. Looks like we need to remove current brands from all products first and them disable the plugin
Hello
This shouldn't happen! unless you use custom code of course
I will describe the problem in more detail:
The filter conflicts with this third-party plugin. If the search query contains a taxonomy, it is redirected to the archive template. I recommend using standard attributes for brands.
The issue seems to be connected to URL depth in Advanced -> SEO URL Request.
If i set it to 8, then i can add/remove filter 7 times and on 8th in brakes.
If i set it to 10 - same thing but after 9 times .
Seems like instead of removing filter from request it adds a !filter(under the hood) so something like ?brand=x,brand!=x. And after UrlDepth/2 amount of remove/adds it breaks.
Is it possible to reset the filter somehow?
Hello
This is very strange! Can you make a video with the issue?