Too few results found
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from frafish on March 19, 2025, 22:09Recently I've notice that my site filter return very few results for my applied filters.
Many times ago it was working fine returning all the correct products, now sometimes it return 1/2/3 results...there is definitively something not working.
Products db is exactly the same, there are a hundred of variable products with multiple variations per each one.
Can anyone assist me? Is there a dedicated support for paid users?
Thanks
Recently I've notice that my site filter return very few results for my applied filters.
Many times ago it was working fine returning all the correct products, now sometimes it return 1/2/3 results...there is definitively something not working.
Products db is exactly the same, there are a hundred of variable products with multiple variations per each one.
Can anyone assist me? Is there a dedicated support for paid users?
Thanks
Quote from Pablo Borysenco on March 20, 2025, 12:15Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Drop me exact link to the issue
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Drop me exact link to the issue
Quote from frafish on March 21, 2025, 12:51Another issue I've notice, is that in the Admin products page list
/wp-admin/edit.php?post_type=product
the plugin was breaking the pagination, it interfere display limited results (as configured in "woof_settings[per_page]") with no pagination.Maybe could be related to my initial reported issue. I think they appeared togheter in same time (maybe with an update?!).
I've solved dinamically disable the plugin in that kind of page, adding this custom script:
/wp-content/mu-plugins/disable-plugins.php<?php
add_filter("option_active_plugins", function($plugins) {
if (is_admin()) {
if (isset($_GET['post_type']) && $_GET['post_type'] == 'product') {
$key = array_search( 'woocommerce-products-filter/index.php' , $plugins );
if ( false !== $key ) unset( $plugins[$key] );
}
}
return $plugins;
});
Another issue I've notice, is that in the Admin products page list
/wp-admin/edit.php?post_type=product
the plugin was breaking the pagination, it interfere display limited results (as configured in "woof_settings[per_page]") with no pagination.
Maybe could be related to my initial reported issue. I think they appeared togheter in same time (maybe with an update?!).
I've solved dinamically disable the plugin in that kind of page, adding this custom script:
/wp-content/mu-plugins/disable-plugins.php
<?php
add_filter("option_active_plugins", function($plugins) {
if (is_admin()) {
if (isset($_GET['post_type']) && $_GET['post_type'] == 'product') {
$key = array_search( 'woocommerce-products-filter/index.php' , $plugins );
if ( false !== $key ) unset( $plugins[$key] );
}
}
return $plugins;
});
Quote from Pablo Borysenco on March 21, 2025, 13:53Hello
Please add FTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Hello
Please add FTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
Quote from frafish on March 21, 2025, 14:03FTP production site provided,
if you need I can create also a dev clone site.
FTP production site provided,
if you need I can create also a dev clone site.
Quote from Pablo Borysenco on March 24, 2025, 13:31Hello
This looks like a conflict with a third party plugin or custom code.
Because filtering only works for the first attribute. Please make the dev site and I will try to disable all plugins for testing
Hello
This looks like a conflict with a third party plugin or custom code.
Because filtering only works for the first attribute. Please make the dev site and I will try to disable all plugins for testing
Quote from frafish on March 24, 2025, 14:37Already tried, with no luck.
I can confirm that it display the results of the first only term in the list in the GET parameter of the url.
I've shared you admin link for the DEV site, where you can make your own tests. As you can see I've disabled all non necessary plugins.
Already tried, with no luck.
I can confirm that it display the results of the first only term in the list in the GET parameter of the url.
I've shared you admin link for the DEV site, where you can make your own tests. As you can see I've disabled all non necessary plugins.
Quote from Pablo Borysenco on March 25, 2025, 11:24Hello
I enabled another theme and now your dev site has a 500 error.
Please drop me ftp access to your dev site.
Have you tried this? - https://products-filter.com/make-page-builders-and-custom-template-filterable
Hello
I enabled another theme and now your dev site has a 500 error.
Please drop me ftp access to your dev site.
Have you tried this? - https://products-filter.com/make-page-builders-and-custom-template-filterable
Quote from frafish on March 25, 2025, 14:22The Theme is a standard Elementor Hello child.
I've shared you also DEV FTP account.
I've added the snippet but nothing change. It should be compatible with Elementor by default.
I assure you that initially the filter was working fine with same configuration.
Maybe updating something (WooCommerce?!) it broke the WOOF search behavior.
The Theme is a standard Elementor Hello child.
I've shared you also DEV FTP account.
I've added the snippet but nothing change. It should be compatible with Elementor by default.
I assure you that initially the filter was working fine with same configuration.
Maybe updating something (WooCommerce?!) it broke the WOOF search behavior.
Quote from Pablo Borysenco on March 26, 2025, 11:32Hello
I disabled Elementor pro - now filtering works correctly
Hello
I disabled Elementor pro - now filtering works correctly
Quote from frafish on March 26, 2025, 11:56So it's not compatible with Elementor PRO?
Please fix it and give me a new working release.Or rolling back to Elementor PRO 3.27 or previous could solve the issue?
So it's not compatible with Elementor PRO?
Please fix it and give me a new working release.
Or rolling back to Elementor PRO 3.27 or previous could solve the issue?
Quote from Pablo Borysenco on March 26, 2025, 12:32Unfortunately I don't know which version of the third-party template is compatible with the plugin. This third party template intercepts the search query and modifies it, which leads to incorrect results. And for compatibility you need to change the template code.
First, try playing with the settings of this third-party template.
Unfortunately I don't know which version of the third-party template is compatible with the plugin. This third party template intercepts the search query and modifies it, which leads to incorrect results. And for compatibility you need to change the template code.
First, try playing with the settings of this third-party template.
Quote from frafish on March 26, 2025, 14:19So I confirm that you are NOT compatible with Elementor PRO Query Loop Widget, where using the Default Query it doesn't take correct filtering.
As notice it takes only the first passed term ID
(ex. passing "pa_taxname=2,5,8,10,11,12,13,16,17,18,19,22,24,25,26,28,30,32,34,36,38,40,42,43,44,45,49,50,51,53" it use only term id "2").The found solution is using the Elementor PRO Products Widget, where using the Default Query for some reason it's affected by your plugin returning the correct results.
So I confirm that you are NOT compatible with Elementor PRO Query Loop Widget, where using the Default Query it doesn't take correct filtering.
As notice it takes only the first passed term ID
(ex. passing"pa_taxname=2,5,8,10,11,12,13,16,17,18,19,22,24,25,26,28,30,32,34,36,38,40,42,43,44,45,49,50,51,53" it use only term id"2").
The found solution is using the Elementor PRO Products Widget, where using the Default Query for some reason it's affected by your plugin returning the correct results.
Quote from Pablo Borysenco on March 27, 2025, 11:03Hello
Great! Thank you for your cooperation!
Hello
Great! Thank you for your cooperation!