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Too few results found

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Recently I've notice that my site filter return very few results for my applied filters.

Many times ago it was working fine returning all the correct products, now sometimes it return 1/2/3 results...there is definitively something not working.

Products db is exactly the same, there are a hundred of variable products with multiple variations per each one.

Can anyone assist me? Is there a dedicated support for paid users?

Thanks

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Drop me exact link to the issue

Another issue I've notice, is that in the Admin products page list
/wp-admin/edit.php?post_type=product
the plugin was breaking the pagination, it interfere display limited results (as configured in "woof_settings[per_page]") with no pagination.

Maybe could be related to my initial reported issue. I think they appeared togheter in same time (maybe with an update?!).

I've solved dinamically disable the plugin in that kind of page, adding this custom script:
/wp-content/mu-plugins/disable-plugins.php

<?php
add_filter("option_active_plugins", function($plugins) {
if (is_admin()) {
if (isset($_GET['post_type']) && $_GET['post_type'] == 'product') {
$key = array_search( 'woocommerce-products-filter/index.php' , $plugins );
if ( false !== $key ) unset( $plugins[$key] );
}
}
return $plugins;
});

Hello

Please add FTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

FTP production site provided,
if you need I can create also a dev clone site.

Hello

This looks like a conflict with a third party plugin or custom code.

Because filtering only works for the first attribute.  Please make the dev site and I will try to disable all plugins for testing

Already tried, with no luck.

I can confirm that it display the results of the first only term in the list in the GET parameter of the url.

I've shared you admin link for the DEV site, where you can make your own tests. As you can see I've disabled all non necessary plugins.

Hello

I enabled another theme and now your dev site has a 500 error.

Please drop me ftp access to your  dev site.

Have you tried this? - https://products-filter.com/make-page-builders-and-custom-template-filterable

The Theme is a standard Elementor Hello child.

I've shared you also DEV FTP account.

I've added the snippet but nothing change. It should be compatible with Elementor by default.

I assure you that initially the filter was working fine with same configuration.
Maybe updating something (WooCommerce?!) it broke the WOOF search behavior.

Hello

I disabled Elementor pro - now filtering works correctly

So it's not compatible with Elementor PRO?
Please fix it and give me a new working release.

Or rolling back to Elementor PRO 3.27 or previous could solve the issue?

Unfortunately I don't know which version of the third-party template is compatible with the plugin. This third party template intercepts the search query and modifies it, which leads to incorrect results. And for compatibility you need to change the template code.

First, try playing with the settings of this third-party template.

So I confirm that you are NOT compatible with Elementor PRO Query Loop Widget, where using the Default Query it doesn't take correct filtering.
As notice it takes only the first passed term ID
(ex. passing"pa_taxname=2,5,8,10,11,12,13,16,17,18,19,22,24,25,26,28,30,32,34,36,38,40,42,43,44,45,49,50,51,53" it use only term id"2").

The found solution is using the Elementor PRO Products Widget, where using the Default Query for some reason it's affected by your plugin returning the correct results.

Hello

Great!  Thank you for your cooperation!