Tick not showing on product filter and rest button not working
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello :)
I have a strange bug that has just appeared on the product filter. When I select an option from the filter, it does correctly change the products displayed to that filter. However, a 'tick' does not appear in the selected option, and the reset button no longer resets to all the products. Can you advise please? Many thanks.
Hello
Please check option - Advanced->Options-> https://c2n.me/49AH3Lv.png
It also looks like a conflict with a third-party plugin.
if no luck - drop me wp-admin - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
Hi Pablo,
Thank you for your reply. My apologies for the delayed response. I have checked the advanced settings as per your advice but this has not resolved the problem. The issue is only appearing when I click the 'product categories' filters - all other filters are working correctly. I would be happy to provide you with a login if you would be kind enough to check things for me? We have now launched the website which can be seen here: http://www.fullerscope.com
Can you see any reason for this or would you like a login?
I look forward to hearing from you. Many thanks and have a great day.
Hi Pablo,
Quick further update - the Product Categories option is working in that it selects the correct products. The only remaining issue is that the box in the filter pane is not 'ticked'. I thought I should mention this so you have all the information. Many thanks.
Hello
Please drop me wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
It looks like the third party code redirects to the category page when filtering
Done, thanks :)
Hello
I checked it! Problem in template settings
for the filter to work properly, the shop template must display products + the setting I described above - https://c2n.me/49RVFxg.png
Hi Pablo,
Thank you for looking into everything. Please excuse my supreme stupidity; but I do not understand what you mean when you say"the shop template must display products + the setting I described above". I have checked the settings you mentioned and they are disabled as suggested. I am obviously missing something. Is there a way to resolve this?
I am very sorry for being stupid! :)
Hello
I think it's my fault, I didn't explain it well
this is your shop template - https://c2n.me/49SSfUI.jpg - In fact, this template does not display products.
This is your archive template - https://c2n.me/49SStXS.png
The plugin uses the shop template to display search results. This is necessary because if the request contains a taxonomy wordpress redirects to the page of this taxonomy - https://c2n.me/49SSTET.jpg This setting changes this behavior - https://c2n.me/49AH3Lv.png
