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The problem is that the plugin does not work on my account only

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
ramy(@ramy-2)
6 Posts
Customers
May 28, 2022, 18:21

https://drive.google.com/file/d/1nOSFDwwpBPA5eGa7665IVz_2dlzCoMBj/view?usp=sharing

https://drive.google.com/file/d/1GEy5xm731AJ2CNfYegZ-TCAEQ7-tAPd2/view?usp=sharing

I have a problem with the addition that it does not work on my account only, as for the rest of the accounts they work
All products do not appear, columns and settings
BEAR – Bulk Editor and Products Manager Professional for WooCommerce Version 2.1.1
Wordpress V6
Last edited on May 28, 2022, 18:23 by ramy · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 30, 2022, 09:53

Hello

Paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  (your)wp-admin access - https://share.pluginus.net/image/i20210618130637.png - I will  check  it

#2
ramy(@ramy-2)
6 PostsTopic Author
Customers
May 30, 2022, 12:21

check  data

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 31, 2022, 09:22

Hello

Please  check  your access - https://share.pluginus.net/image/i20220531072153.png

#4
ramy(@ramy-2)
6 PostsTopic Author
Customers
May 31, 2022, 11:09

OK sorry _ Done- can you login now

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 31, 2022, 12:00

Ok!  I got  it

It looks like the problem is that you customized the role of your user.

Can  you add FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

 

#6
ramy(@ramy-2)
6 PostsTopic Author
Customers
May 31, 2022, 13:29

Done- check now

#7
ramy(@ramy-2)
6 PostsTopic Author
Customers
May 31, 2022, 13:33

Ok!  I got  it

It looks like the problem is that you customized the role of your user.

(But when this problem occurred, this account was Administrator 
All Shop Manager accounts are working fine)

 

#8
ramy(@ramy-2)
6 PostsTopic Author
Customers
May 31, 2022, 14:23

Hello  ,

all shop manager cant add price now what happened

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 31, 2022, 16:40

And if you customized the user role and now the user data is not stored correctly, this can cause problems.

These user roles must have - manage_options

Check your FTP access settings. I can't save my changes

#10