The "Hierarchy Drop Down" filter is not working properly
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
we bought your filter plugin for a client and we like how it works, but we have one problem so please help us to solve it (the"Hierarchy Drop Down" filter is not working as we want).
Before buying the plugin, we talked to the plugin support at wordpress.org and we tell them that we want the filter to work identically like on this site: http://www.wipertech.com.au (picture below) and they told us that it could be so. Unfortunately, we went through all the settings and couldn't make it work so identically (on the home page + on the shop page).
On our site (https://brisaci.rs) it currently works like this and we don't get that effect or possibility like that site, even after setting it up (picture below).
#We send you all the current settings for the plugin (pictures below):
We did not set anything for"Design","Advanced","Meta Data","Smart Designer","Extensions" and everything is by default. We inserted that filter into"Widgets", so you can see the settings we made there also.
Currently, the filter works in such a way that you have to click the"Filter" button every moment in order to be able to choose another thing (car makes/car models/car years), and on the home page when the"Filter" button is clicked the first time, it immediately switches/goes on the"Shop Page" ("Prodavnica" text), and there to continue filtering, and we don't want that until everything is selected (these 3 things) and then to click the"Filter" button and only after that to send/goes to the"Shop Page" ("Prodavnica") and show there results.
We tried to change and turn on"Autosubmit" to"YES", but it still doesn't work as it should. Because when something starts to be selected (on the"Home" page) and the first item"Car Makes" is selected, that filter automatically switches/goes to the"Shop Page" ("Prodavnica") and the filtering continues after. What we want is that when someone comes to the site, they can select everything on the home page (pass those 3 things), and only then, when they click"Filter" to send them to the"Shop Page" ("Prodavnica") and the results are displayed there, like the above example from the site we sent you (http://www.wipertech.com.au).
We hope you understand what we want to do and that you will help us. Thanks in advance.
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and wp-admin access - https://share.pluginus.net/image/i20230222134615.png
Please check in widget settings - https://share.pluginus.net/image/i20230703141308.png
Hello,
thank you for the quick response, we will send you the license key as soon as the client sends it to us, then we will forward it to you (in about 2 hours, I hope), as well as the admin login credentials.
As for the last one ("Widget Settings"), we have already done that and set"Form Ajax Redrawing" to"Yes".
Hello,
just to let you know that we have sent the license code and admin access as you explained to us. Take as long time as you need to solve the problem, the only thing that matters is that we solve it and everything works as it should. If you can at the end when you're done cleanly explain to us what the problem was and how you solved it (we plan to buy some more plugin licenses soon, so that we know for the future). Thanks in advance.
Hello
My test - https://c2n.me/4iSdjWQ
My settings - https://share.pluginus.net/image/i20230704003010.png
Hello,
thank you very much for your fast help, now it works exactly as we wanted.
We noticed that we still have some small problems with the filter, so it would mean a lot to us if you could help us solve that as well.
#1. Filter Design:
We want to change the design of this Husky Filter a little, because it is very tiny, without any space, the text and columns are small, etc. (and it doesn't look good on the phone either). We want to make the design as it is on the site we originally sent you (https://www.wipertech.com.au/). We went into the"Smart Designer" to do it ourselves, but we saw that there was no option for a"Hierarchy Drop Down" and we weren't sure how to do it. Can you help us to fix the design of this filter and make it look nicer like on the site above (since at the moment it's not very nice either visually or technically, and how can it be done? - images below).
#2. Hide"Empy Terms" and"Count"
We want to put"Yes" for"Hide empty terms" and not see empty categories that have no products (since we will add a few empty categories at the beginning to be on the site, so the client will later insert their products so that it is very important for us to be hidden). But when we put that"Yes" above, the two fields"Show count" and"Dynamic recount" automatically change and they are set to"Yes", and we want it to remain at"No".
In essence, we want to hide empty categories and hide the count number for the categories and how many products they contain (to be empty there all). How can we do that, since whatever we put in one field, the other 3 fields are following (if we put"Yes" somewhere, it will be"Yes" everywhere in these 3 fields, if we put"No", everywhere it will be"No", why is that and what is the solution? - image below).
#3. How to put Filter above on the Mobile Phone? (just question)
Is there a way to put this filter on the mobile phone on the"Shop Page" ("Prodavnica" text) to be higher (above, first), and then products after (First filter and after products?). At the moment, there are products on the phone first, and then the filter. (this is just a question for the future so that we know how to do it, we don't want to specifically change it now for this site, everything is fine on this site and can remain as it is. So please you don't need to change anything, just if you can show us the way that this can be done - images below). Thanks in advance.
Hello
1) In this case you need CSS customization. to customize the plugin you can hire a frontend developer. If you have programming experience I can help you
2) Please check this option - Advanced->Options - https://share.pluginus.net/image/i20230705123523.png
3) It depends on the page template. But you can make a button to call the filter. Add attribute - mobile_mode=1 sid='home' and add shortcode - https://products-filter.com/shortcode/woof_mobile - where do you want to place the filter call button
Hello,
thanks for the quick response and help.
1) Regarding this first term, unfortunately, we have no experience in programming, we know some basics about how the codes should look and what they should contain. Could you please help us with this, all we need is the codes for: A little bigger and wider text input field, to be a little separated from each other and to make this text inside a little bigger, as well as for the phone view to look ok ( just like on that wiper site we sent you above).
We think that this would not be a problem for you if you send us the CSS codes so that we can just copy and insert them (should we insert them in Plugin Settings -> Advanced -> Custom CSS Code or in Theme -> Customize -> Additional CSS ?)
2) Regarding the second term, we changed this and now everything works as it should, thanks for your help.
3) Regarding the third term, could you explain a little more about this? Since we plan to put it on the"Shop Page" above, should we insert this"shortcode - [woof_mobile]" into the WooCommerce Widgets (for the sidebar) or where? Regarding" Add attribute - mobile_mode=1 sid='home'" where should we add and insert this, what exactly did you mean? Thanks in advance.
Hello
1) Please read this - https://www.wpbeginner.com/plugins/how-to-easily-add-custom-css-to-your-wordpress-site/ Or you can use - https://share.pluginus.net/image/i20230707130553.png Unfortunately plugin customization is not included in support. Read this - https://products-filter.com/i-need-small-css-customization
some CSS
.woof .chosen-container
margin-bottom: 15px;
.woof .chosen-container-single .chosen-single span
font-size: 20px;
height: 40px !important;
}
2) Please read this - https://products-filter.com/shortcode/woof and https://products-filter.com/shortcode/woof_mobile To show the filter you use the shortcode [woof] - add attributes mobile_mode=1 sid='home' to this shortcode - [woof ajax_redraw=1 autosubmit=1 mobile_mode=1 sid='home']
[woof_mobile] - Paste this shortcode where you want to see the filter call button on mobile
Hello,
1) thank you very much for your help, the CSS codes you sent us solved the problem and we got what we were looking for. For"height" we still changed and used these codes (margin-padding), so that it would be centered, we hope that this is also okay and won't cause a problem? (picture below)
Is there a chance that this text below, for selection (image below), can be made a little bigger and have a bigger font? (do you have any CSS code for that too)?
Also, regarding the"mobile view", can this selection be done over the entire screen on the phone (so that these fields for selection pop up over the entire screen and are much better seen)? We are sending you pictures of how it looks for us right now, and how we would like it to be, if possible.
- How it looks for us:
https://prnt.sc/fMypTUvI8Hq9
- How we would like it to look like:
https://prnt.sc/Zy2m1-3n8PNE
2) As for the second term [woof_mobile], thank you very much we have managed and understood how this works.
Hello
Try to add:
.woof .chosen-container .chosen-results li
font-size: 20px;
How we would like it to look like: - In this case, you need to make a custom filter
Thank you very much, now we have installed the filter and everything is working as we wanted. You are definitely one of the best support, that we have talked to, so really great job.
Regarding this matter for mobile view (the last thing we need help with),"In this case, you need to make a custom filter" - can you tell us and explain what this means? Did you mean that this could not be achieved with the Husky Filter so we would have to code our own filter/plugin or is this some option we could enable? Thanks in advance.
Hello
This is a JS library and to change its look (template) you need code customization.
You can try another library - https://share.pluginus.net/image/i20230714125634.png
Thank you very much for your help and patience. We set everything up as we wanted with your help, so really congratulations on the support and the great plugin.
We wish you the best in your future work, best regards.
Hello
Great! Thank you and welcome;)