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The filter popup disappears when clicked on iphone safari

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
rehan(@rehan)
2 Posts
Customers
November 3, 2025, 18:27

Hi.

The Husky filter dropdown box result list disappears immediatly after clikcing on the filter box.
This happens only on iphone safari. It works fine on desktop.
The console shows the following error. Not sure if it's related, but it doesn't occure when clicking on the filter box on desktop devices.
Error: Unable to preventDefault inside passive event listener invocation.

Here is a screenshot of the dropdown box: https://www.dropbox.com/scl/fi/yrsgymzunmv1dzadtyvjy/Husky-screenshot.png?rlkey=r7paurve3prgseq1lg8h0hzp9&dl=0

#1
Alex Dovlatov(@alexdev)
321 Posts
November 4, 2025, 12:53

Hello

Give me please direct link to the site where the issue is. If nessesary use private area of this ticket

https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png

#2
Alex Dovlatov(@alexdev)
321 Posts
November 6, 2025, 13:31

Hello

On the current moment of time I not have such device to test, but I will create task about it, and in some way we will do tests, then I will back to this ticket

Now I can suggest idea about javascript conflict, do next please:

  1. Create stage subdomain and clone site there by https://wordpress.org/plugins/duplicator/
  2. Then change wp theme there, reset browser cache ( https://pluginus.net/how-to-reset-page-cache-in-the-browser/ ) and do tests
  3. Also disable on that stage site all plugins and reset browser cache
  4. If this trick will have success - one by one enable plugins and reset browser cache and chck if all is ok

 

 

#3
rehan(@rehan)
2 PostsTopic Author
Customers
November 6, 2025, 14:00

Actually, you can replicate the issue by using the mobile device emulator of Chrome DevTools. The issue is there as well.

#4
Alex Dovlatov(@alexdev)
321 Posts
November 7, 2025, 12:30

Hello

Yes, I checked your link in mobile view, issue is there. I tested our dev site, but can not reproduce error. I see you uses version of the plugin 3.3.6 - update to the latest please, and reset the cache, and test it. Also place please actual purchase code into the secret area of this ticket

https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png

If update of the plugin will not help I can seuugest you provide in the private area of the ticket wp-admin + ftp access to the stage version of the site to make tests as I suggested in my previous answer

#5