The filter is not working
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
using elementor pro & woocommerce
when clicking the category name to filter and view only this category, it redirect you to the main shop page with all categories.
I also purchased the premium version but didn't understand how to install it.
Hello
Delete the free version and install the paid version(all settings will be saved)
It looks like it is incompatible with the current theme
your filtering plugin is not working , also tested in the default theme.
can I cancel the purchase and get refund?
Hello
your filtering plugin is not working , also tested in the default theme. - I do not think so. Please drop me wp-admin access I will check it(Can I disable plugins/theme to test?) And if this plugin doesn't work I'll give you the refund
If the site alive - create clone of it by https://wordpress.org/plugins/duplicator/ and send me access there