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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
circleblack(@circleblack)
6 Posts
Customers
March 24, 2021, 01:57

When I search by text, no product results are returned even though I know that I am using search terms that match product titles exactly.

Here is the shop page in a staging environment: https://itctrucks.ayalasolutions.com/

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 24, 2021, 12:43

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Update the  plugin to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

#2
circleblack(@circleblack)
6 PostsTopic Author
Customers
March 24, 2021, 21:09

Hello,

I'm using the free version of the plugin downloaded from wordpress.org

#3
circleblack(@circleblack)
6 PostsTopic Author
Customers
March 24, 2021, 21:16

Also, I'm using Version 2.2.1 which says it is the latest version

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 25, 2021, 14:03

Hello

This is a paid version of the plugin and cannot be downloaded on wordpress.org

We are not responsible for the product downloaded from third-party resources.

#5
circleblack(@circleblack)
6 PostsTopic Author
Customers
March 25, 2021, 18:34

I inherited the website from another developer. I will contact them and request the purchase code or purchase a new license if they are not able to provide it.

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 26, 2021, 13:57

Hello

Ok!

#7
circleblack(@circleblack)
6 PostsTopic Author
Customers
April 3, 2021, 02:35

Hi Pablo,

I have added the purchase code to the private data on this ticket.

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 5, 2021, 12:16

Hello

Update the  plugin to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

#9
circleblack(@circleblack)
6 PostsTopic Author
Customers
April 7, 2021, 01:17

Updating to 2.2.5.3 resolved the issue. This ticket can be closed. Thank you.

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 7, 2021, 14:51

Hello

Welcome;)

#11