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Terms count goes to zero after filtering

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hi, the filter works for a custom taxonomy until a term is selected and the filter runs. Then the term count for all other terms is reduced to zero until the filter is reset again.

Here is before and after a filter term is selected with Hide Empty Terms set to Yes

View post on imgur.com

View post on imgur.com

Here is before and after a filter term is selected with Hide Empty Terms set to No

View post on imgur.com

View post on imgur.com

You can see in both cases that the count for each term is being set to zero after filtering, until the filter is reset. How can I resolve this?

Thanks

Hello

Please  check  option - https://share.pluginus.net/image/i20230518121721.png

if  no  luck  - drop me  wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

Hi Pablo, that logic filter is already set at OR. The admin access has been added for you.

Thanks

Hello

Please  drop  me  FTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

Can  I  disable  plugins/theme   to test?

Hi, FTP details are added to the private data. You can disable plugin/themes to test.

Thanks

Hello

Please  do  a test

I  added  thid  code  - https://share.pluginus.net/image/i20230522174805.png