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term is not updating on filter

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
albertlee29(@albertlee29)
63 Posts
Customers
January 21, 2025, 17:21

Hello,

I have a question about filter terms.  I deleted a term (Like Excellent Used Condition) on my 'conditions' filter however it still shows on my filter list on my website.  I cleared the cache and opened it in a new browser but no change.  I attached a snippet of what I am talking about.  Thank you.

https://ibb.co/SVJ5kdH  (front end)

https://ibb.co/9WMsCfq  (back end)

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 22, 2025, 10:39

Hello

Unfortunately your screenshots don't work. Please send it again.

And drop me exact link to the issue

#2
albertlee29(@albertlee29)
63 PostsTopic Author
Customers
January 24, 2025, 16:36

Hello,

Here are the 2 screenshots.

https://ibb.co/J39bYz1 (Screenshot on my site that shows ''Like Excellent Used Condition')

https://ibb.co/TMH20fn (Screenshot on my admin site does not show 'Like Excellent Used Condition')

I put my website in the private data field up top.

I do not want 'Like Excellent Used Condition' to show up as a filter.  I deleted it but it still shows on my 'Conditions' filter on my website.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 27, 2025, 12:11

Hello

My test - https://share.pluginus.net/image/i20250127121024.png

Please clear all cache and Ctrl+F5

#4
albertlee29(@albertlee29)
63 PostsTopic Author
Customers
January 27, 2025, 17:01

Thank you.

 

I have another question.

I am trying to hide empty terms and not show the count.

When I go into the backend and check 'hide empty terms' it automatically checks 'show count'.  Is there a way to hide empty terms AND not show count?

https://ibb.co/y0TzrSG

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 28, 2025, 11:01

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

#6
albertlee29(@albertlee29)
63 PostsTopic Author
Customers
January 28, 2025, 21:24

Hi,

Where do I find the license key?  I logged into the Envato site but unable to find my license key.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 29, 2025, 12:40

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

#8
albertlee29(@albertlee29)
63 PostsTopic Author
Customers
January 29, 2025, 12:45

I added the license key.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 29, 2025, 12:52

Hello

Please check an option in Advanced->Options - https://share.pluginus.net/image/i20250129125131.png

#10
albertlee29(@albertlee29)
63 PostsTopic Author
Customers
January 29, 2025, 13:12

That worked!  Thank you Pablo.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 30, 2025, 10:50

Great! Welcome;)

#12