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Slider Breaks Image

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
costumevault(@costumevault)
16 Posts
Customers
March 16, 2022, 09:06

I have been adding images to quite a few of the filter options, also using labels.  I then decided to use the slider for 'waist size' so I enabled the extension.  It removed the option to use labels and images and now all the images I had configured and customized the styling are gone!

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 16, 2022, 13:31

Hello

Please  drop me  exact  link to the  issue

#2
costumevault(@costumevault)
16 PostsTopic Author
Customers
March 16, 2022, 20:44

I have turned off the slider and rebuilt my images  but you are welcome to try to replicate the issue. Here is what I did.

Settings > Extensions and selected Slider. ( i already have image and label installed)

Set up the customization for the Waist Size (it is currently set to label).

Came back a short time later and ALL customization was gone. I had labels for bust and images for color, fabric pattern and style.  I had to re-install image and label from the Extensions area  for them to work again and set each one up again.

Specifically use: https://thecostumevault.ca/product-category/coats/ or https://thecostumevault.ca/product-category/dresses/

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 17, 2022, 12:34

Hello

CAn  you  create  a  video  with the  issue? Unfortunately, I don't really understand the problem.

#4
costumevault(@costumevault)
16 PostsTopic Author
Customers
March 17, 2022, 20:15

I have uploaded a link to a video capture in the private data. It's about 5 min long and I speak my way through what I am doing.  Then, at the end, I thought the video didn't work so please excuse the language.  &*$^%

I will leave the backend alone now for a few hours, hopefully you will get a chance to have a look.  Later today, I will be adding product but I will try to stay away from the filter plugin until I hear back from you, just in case you are testing.

Thank you

Last edited on March 17, 2022, 20:17 by costumevault · #5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 18, 2022, 14:06

Hello

Please  raed  this - https://products-filter.com/lot-taxonomies-settings-page-save-options-doesn-works

If  no  luck - contact the hosting support so that they can make this setting

#6