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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Admin(@admin-4)
32 Posts
Customers
April 3, 2023, 19:40

Hi Pablo,

All of a sudden my product filter started showing the counting for products and the filters with no products. I did not select those options and I won't ever need them.
No matter how many times I set them off, they will show again. Is there a way to hardcode those options off so they won't stress me out? Thanks.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 4, 2023, 11:24

Hello

Please  drop me screenshots  of the issue  and  exact  link to the  page

Check  options - https://c2n.me/4idR1Yq.png AND  advanced->Options - https://share.pluginus.net/image/i20230404122427.png

#2
Admin(@admin-4)
32 PostsTopic Author
Customers
April 4, 2023, 20:12

Hi,

When I got to the advanced options I got this error, would this be the cause of the error?

Anyway, I set hide terms on advanced, then went back to options and set off show count and dynamic recount. I didn't do anything with hide empty terms because it was already off. But when I hit save, it switched show count on and hide empty off. If I go and switch the hide empty on, it will switch the show count on again, like both are connected. This is my shop page (warning: adult content).

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 5, 2023, 12:03

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

It's very important, watch this video - https://products-filter.com/video#beGT6p_look

Briefly about these settings( Dynamic recount/ Dynamic recount /Hide empty terms/ ) - the option cannot be activated if the previous one is not enabled.  so possible options  No/No/No    Yes/No/No  Yes/Yes/No  Yes/Yes/Yes

#4