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second currency being switched on checkout

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
majazmaja(@majazmaja)
13 Posts
Customers
January 26, 2023, 02:25

Hello

we use your plugin for currency, in te set prices for each currency.

Main currency is USD

secon one is eur for europe

 

Till 3 days ago everything worked fine, and now when european customers try to buy , eur currency is being switched on checkout automatically

and if you try to switch it back it erases data you put in contact info.

 

We hade some updates 3 days ago, but not sure what is clashing with currency plugin and switching on checkout.

It is messed up, because even if I get it to stay in euro, my order gets information in wrong currency so we have issues with the accaounting as well

https://analemma-water.com

Thank you.

 

Last edited on January 26, 2023, 02:38 by majazmaja · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 26, 2023, 10:50

Hello

What plugin version number are you using?

Read  this - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#2
majazmaja(@majazmaja)
13 PostsTopic Author
Customers
January 26, 2023, 12:00

Hello

we use latest version: Version 2.3.9.2

 

#3
majazmaja(@majazmaja)
13 PostsTopic Author
Customers
January 26, 2023, 12:16

Also latest wordpress and woocommerce.

 

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 26, 2023, 12:56

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png

#5
majazmaja(@majazmaja)
13 PostsTopic Author
Customers
January 26, 2023, 13:12

I have free version, so no purchase code , since we use it last 2 years.

but I now see that plugin changed name to fox

I don't have purchase code, I can only provide wp-access.

 

 

Last edited on January 26, 2023, 13:19 by majazmaja · #6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 27, 2023, 10:36

Hello

no, this is a paid version of the plugin. so  please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

 

#7
majazmaja(@majazmaja)
13 PostsTopic Author
Customers
January 27, 2023, 12:07

Hi

i have uploadaed requested data, and website admin as well.

Thank you

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 27, 2023, 13:59

Ok!  I assume you recently set up site optimization

GeoIP - https://share.pluginus.net/video/v20230127115533.mp4  - as you can see woocommerce detects user location incorrectly. This may cause a problem with this setting - https://c2n.me/4hGGyh7.png

Please  read  this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me

If  no  luck  try  this - https://c2n.me/4hGGAVo.png

If  no  luck Try  in  file -  wp-content\plugins\woocommerce-currency-switcher\classes\woocs.php - add  code - https://share.pluginus.net/image/i20230118103229.png

$products_currency = array();

#9