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Second admin cannot open the editor

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hello

Unfortunately, my employee, who is also an admin, cannot open the editor. The editor loads about 1 minute, then the browser gives an error message. The editor works fine for me.
How so?

It cannot be due to the PC. My colleague has the same system as me.

Many thanks for your help:
Jean-Michel

Hello Jean-Michel

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access(  of your employee) - https://share.pluginus.net/image/i20210618130637.png - I will  check  it