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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
nielsjvd(@nielsjvd)
38 Posts
Customers
April 6, 2021, 10:27

Hello,

When I search on the website the products are retrieved correctly. But the filterbar doesn't update their count.
https://kruit-en-kramer.nl/producten/?filter=1&woof_text=Pronto
(We replaced 'swoof' with 'filter')

Any idea how to solve this?

Thanks in advance!

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 6, 2021, 11:52

Hello

Please  drop  me  wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

#2
nielsjvd(@nielsjvd)
38 PostsTopic Author
Customers
April 6, 2021, 12:10

I would rather not since this website contains private data.

What would you like to know from the admin enviroment?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 7, 2021, 12:53

Hello

Ok!  Please  drop  me  screenshots  of  the  plugun settings

#4
nielsjvd(@nielsjvd)
38 PostsTopic Author
Customers
April 9, 2021, 09:14

Hello,

Here are the screenshots:
https://ibb.co/mCZh2Kh
https://ibb.co/mJWCHSj
https://ibb.co/S7Rx6HD

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 9, 2021, 15:48

Hello

Ok!  I  got  it!

I will write to you as soon as we find a solution

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 12, 2021, 17:26

Hello

Please  update  plugin to  latest  version(2.2.5.3) - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

Clear  all  cache  and  do  a test

I tested  on  our site - https://c2n.me/4bF7zr7.png

#7