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Search by text was ignored filters above

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
madeirajp(@madeirajp)
4 Posts
Customers
September 4, 2023, 22:54

Everything working fine before my ISP provider upgrade MySQL 5.7.x to MySQL 8.x

Example:

If I filter the products by category and search in text in the old SQL version (MySQL 5.7.x) the search was done correctly in the category selected.

After my provider upgrade to MySQL8.x the search don't work in the category selected, ignore all filter above and search in all store.

How I can fix this?

 

Thanks

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 5, 2023, 11:06

Hello

Please  drop  me  exact  link to the  issue

Describe in more detail what I should do to get the error

#2
madeirajp(@madeirajp)
4 PostsTopic Author
Customers
September 5, 2023, 15:05

Hi,

This is a online store b2b and have user and password to access. Can you please send me a private message to share with you the credentials?

But I share with you what happen with a print screen.

https://prnt.sc/sVkNWqu8GXZ7

Thanks

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 6, 2023, 12:04

Hello

To  add  any  private  data - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#4
madeirajp(@madeirajp)
4 PostsTopic Author
Customers
September 7, 2023, 09:08

Data shared, many thanks.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 7, 2023, 11:26

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update  the  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#6
madeirajp(@madeirajp)
4 PostsTopic Author
Customers
September 7, 2023, 15:02

Hi,

I have write the license key, about to update I have a concern about that. If I update to last version it works with the version that I have of wordpress and woocommerce? I never tested and it is a production environment.

Thanks

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 8, 2023, 11:48

Hello

Unfortunately, I cannot guarantee this, but most likely the new version of the plugin will not work with such an old version of woocommerce

And text search in such an old version of the filter will not work as you want

#8