Search Bar
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
The search bar isn't working when I first go to the page: https://thesavorygrape.com/shop/
When I am able to type in a search (after selecting a checkbox), it takes way too long to load. This is not the case on mobile for some reason.
I need this fixed asap, as it is related to sales.
The search problem is new after I installed the new version. The slowness has been a problem for the last week.
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Looks like you rolled back to an older version of the plugin
New version with fix coming soon
Read this please - https://products-filter.com/searching-is-slow - Try to use a filter cache - https://share.pluginus.net/image/i20220621095347.png
New version is ready
yes, I rolled back bc it wasn't working. I just tried to add the new version and it's still causing problems.
Hello
Please try to clear all cache
If no luck - drop me wp-admin+FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png - I will check it
I cleared the cache. No luck. Sent login info.
Hello
Please check your access - https://share.pluginus.net/image/i20220623100323.png - and add FTP access
Do you have a test site?
Try to repeat the test, but download the new version - https://codecanyon.net/downloads
I've already tried the new plugin version. I've updated the password for the temp access. I cannot give you ftp, I use the file manager with my hosting company and I'm reluctant to give you access to that. Let me know if you find out anything after logging in.
Hello
Unfortunately your site is not working - ERR_TOO_MANY_REDIRECTS
Sorry, the site is up and running now. Please take a look and let me know if there's anything I can do to get the plugin updated and not have the same problems. Thank you.
Hello
I added a test version of the plugin( https://share.pluginus.net/image/i20220701085320.png ) and everything works.
please disable the old version and activate the test version of the plugin and do the test. If everything goes well, remove the test version and update the plugin
The search field is missing in the test version.
Hello
Yes! The plugin has a different folder name, so the settings must be reactivated (extensions and filter settings)