Request for Assistance with Plugin Issues
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dear Sir/Madam,
I purchased your plugin yesterday and have encountered some issues:
- Exporting to CSV produces a
.txtformat instead. - An error occurs when attempting to export to XML.
- The"Select All" checkbox is not available.
I am using a MacBook Pro M1 running macOS version 14.6.1.
Hello Amer
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and ftp+wp-admin access - https://share.pluginus.net/image/i20230222134615.png - I will check it
Hi Pablo ,
Excuse me but i cannot find the linked page/s that you are refering to .
Hi Pablo,
I sent you the information requested
Please drop me ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
I dont Know how to do that my dear
Hi Pablo ,
is this correct ?
Hello Amer
FTP access seems to be correct
But please don't remove wp-admin access. I need these two accesses.
Done
Hello Amer
1 It seems to be related to your server settings. My plugin generates the file correctly - https://share.pluginus.net/image/i20250109102713.png
2 Unfortunately I can't repeat this error - https://share.pluginus.net/image/i20250109102833.png
3 fixed
Hi Pablo,
previously I was working with a developer to implement the website , due to his work he installed the plugin and it was working fine . Due to some technical issues i had to reset the wordpress and bought the plugin in order to have my own then i discovered this issue , what i want to say is that it was working well with me when i had it free from someone now when i purchased it it is not .
I checked the plugin - everything works correctly except for loading the CSV file, but this does not depend on my plugin. Even the links to the file are correct - https://share.pluginus.net/image/i20250109125218.png
Which file is loaded depends on the server
Hello Pablo ,
Thank you so much , everything is working perfect so far.
I have a question,, is it posible to add a new column that is not availble in the settings like Cost , EAN and Margin ? If yes would do it for me or teach me how to do ?
Thank you in advance .
Hello
Most likely these are meta fields and I think they can be added as meta fields - https://bulk-editor.com/video#video_1290 and https://bulk-editor.com/video#video_3044
Hello ,
Those fields are not available in the plugin . You know most of venders work with EAN , also i cant use the cost and margin. please see the link.
The video you provided did not help .
Hello Amer
I checked it. Everything works correctly
I added - https://share.pluginus.net/image/i20250113105626.png - result - https://share.pluginus.net/image/i20250113105706.png
I checked other fields - https://share.pluginus.net/image/i20250113105825.png - > https://share.pluginus.net/image/i20250113105917.png
So just add these fields as shown in the video - https://bulk-editor.com/video#video_1290
hello , problem is back.
Pics : https://www.dropbox.com/s/o0sj09m30fbv7ql/Screenshot%202025-03-06%20at%201.45.10%E2%80%AFPM.png?dl=0
Hello
Please do a test
Thank you , it is working now.
I have other problem , i cannot find the product cost field in the settings although my freind has it but he purchased it in 2023.
Pablo , This is a very important field , I need to put the costing in order to calculate my profit and margin .
also export to CSV is giving Text instead
it seems when you did the select all it fixed this one .
thank you