Refund request
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
The plugin filter is not compatible with the product table I use.
After filtering the page needs to be refreshed to display the search results.
If there is no solution I would like a refund.
https://www.essenjy.fr/boutique/
Thank you,
Hello
Disable AJAX mode in the plugin settings and use it in redirection mode this works fine: https://www.essenjy.fr/boutique/swoof/product_cat-electronique/ - just disable ajax, OR you can enable ajax-redrawing for filter form and set filter button for customers
No it's not working. I disabled ajax in the setting menu and add the parameter is_ajax=0 in the shortcode.
You need to refresh the page with F5 to force the results to show up.
Edit:
I could make it work as you said with redrawing autosubmit=1 ajax_redraw=1 (I need to press the filter button, and then the page is reloaded )BUT the reset button for filter doesn't refresh the page to display all the products. It resets only the filters not the results.
I think there is a compatibility issue with your filter plugin and the product table plugin used...
Hello
Yes, it looks like the current third-party template is not compatible with ajax mode.
Check the settings of this table, maybe caching is activated there
And incompatibility with third party plugins is not a reason the refund - https://themeforest.net/page/customer_refund_policy
To request the refund - https://themeforest.net/refund_requests/new
Hello, Cache is disabled on the plugin.
Since you provided no working solution, I requested a refund.
That's not what I want but I can't use the plugin in this situation...
Hello
Unfortunately we cannot be responsible for third party templates.
The plugin works great with standard templates
Hello,
I cannot be held responsible for purchasing a plugin that does not work for my use case, especially when there is no information about that specific incompatibility issue on the sales page.
I am confident that if I ask the developer of the other plugin, they will also claim that their plugin works fine with standard templates.
I'm not trying to find a responsible party in this situation; there is none. Instead, I'm seeking a fair and honest decision, given that you have witnessed that your plugin doesn't work properly on my website.
I appreciate your understanding and would be grateful if we could revisit the decision regarding the refund for the plugin. Your reconsideration in this matter would be highly valued.
Thank you for your time and attention.
Hello
I do not accept refunds. I am a support worker, I just indicated to you the reason why the refund may be refused.
On my part, I have given you all the information so that you can request the refund. Unfortunately, I cannot influence the approval of the refund.